University of Victoria

John Langford is a Professor and the Graduate Adviser in the School of Public Administration at the University of Victoria, in British Columbia. His teaching and research interests are in the areas of public sector governance, management, and ethics.

Integrating Service Delivery Across Levels of Government: Case Studies of Canada and Other Countries

Public services are traditionally delivered through a number of government agencies via programs that are not connected to each other. In the midst of this decentralized fragmentation, two trends - a citizen-centric philosophy and network model of service delivery - are driving demands to integrate the delivery of citizen-oriented services across levels of government. The rapid increase in technology allows this new collaborative approach to service design and delivery to be a successful substitute for the old hierarchical approach.

Professor and Graduate Adviser
University of Victory
1700 STN CSC
Victoria, V8W 2Y2
United States

John Langford is a Professor and the Graduate Adviser in the School of Public Administration at the University of Victoria, in British Columbia. His teaching and research interests are in the areas of public sector governance, management, and ethics.

Dr. Langford has worked for or advised governments at all three levels in Canada and Australia, and carried out projects in Eastern Europe and the Asia-Pacific region for the government of Canada. He was a member of the British Columbia (B.C.) Budget Process Review Panel in 1999, and advised the auditor general of B.C. on proposed revisions to the AG Act in 2000. He was a chief federal negotiator in the B.C. treaty process from 1993 to 2002. He is the author or editor of several books, articles, book chapters, and reports. Langford holds a Ph.D. from McGill University, an MA from Oxford University, and a BA from Carleton University.

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