A Tale of Two Cities: How Different Performance Management Systems Use Citizen Feedback (Part 1)

There’s been a decades-long movement in the U.S. to increase citizens’ involvement in government, and for government services to be more citizen-centric. As a result, we expect to see such initiatives in cities across the U.S., but what about in China? Interestingly, there is a real commitment in some cities in China to listen, and respond, to their citizens.

Co-Delivery: Beyond Traditional Citizen Engagement

How can governments at all levels engage their citizens in ways that are more meaningful – and fun -- to both the citizens and their community? A series of pioneering initiatives hold new promise that this now can be done on a much wider scale.

Four Approaches to Crowdsourcing

Gavin Newscom is California’s lieutenant governor, and was formerly the mayor of San Francisco.  He is a huge advocate of the use of technology to engage citizens, which he describes in his book, Citizenville.  But advocates of greater citizen engagement extend beyond political leaders to many frontline government executives at all levels – federal, state, and local.

 

Federal Government Reform Resources: The IBM Center

There are six “go to” topics in the IBM Center’s Resource Center for incoming new political appointees as well as for veteran career executives preparing for the new year ahead

Topic 1:  Helping New Leaders Succeed.  The IBM Center has updated its two most popular books for new leaders in government:

Empowering Citizens with Money and Social Media

work in practice? Do busy citizens actually get involved? Inspired by successful efforts in Brazil and other countries around the world, several U.S. communities have undertaken pilot efforts to allow citizens to directly decide how monies are spent in their neighborhoods. However, one of the biggest concerns raised by critics of this approach is that not enough citizens actually participate to make the efforts meaningful and legitimate. A new report for the IBM Center by Dr.

Does Citizen Participation Work?

As federal agencies tighten their belts, they’ll be questioning the value of citizen participation initiatives under the Obama Open Government Initiative.

Does Citizen Participation Work?

A new report, “A Manager’s Guide to Evaluating Citizen Participation,” by Tina Nabatchi, an assistant professor at the Maxwell School at Syracuse University, is designed to help answer these questions.

Dr. Nabatchi says “Two types of evaluation are relevant for assessing citizen participation:”

Engaging Citizens vs. Streamlining Bureaucracy

Forty years ago, Congress passed a law to make government agencies more accountable and transparent in how they sought advice from industry and the public. It was called the Federal Advisory Committee Act.

Engaging Citizens vs. Streamlining Bureaucracy

ed led to less citizen involvement and reluctance by agencies from seeking advice.

Is Open Government Dead?

In recent weeks, the main stream media has questioned whether the Obama administration’s Open Government initiative has lost its steam.

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