A Practitioner’s Framework for Measuring Results: Using “C-Stat” at the Colorado Department of Human Services
While this report is a framework for measuring performance in state agencies, it has relevance to performance measurement in other large public sector organizations as well. The author describes the evolution of C-Stat as a management framework for over a seven-year period, and offers concrete and actionable advice on the dynamics of using such an approach. She also describes how practitioners might leverage this type of measurement framework to bridge performance management and program evaluation disciplines in a way that can create greater insights for agencies — providing agency leaders with more data to focus on near-term performance issues and longer-term program outcomes. The report contains a number of hotlinks to additional resources that provide granular details of how to construct such a framework.