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In our last post we defined what we mean by business analytics and introduced a recent study that was published on the power of analytics. Over the next two blogs, we will address the relevance of analytics to leaders in government departments or agencies. We will address the following two questions:
What can analytics do for government agencies?
American retailing giant Wal-Mart demonstrates — perhaps better than no other — the power of analytics. What does Wal-Mart do with analytics?
Wal-Mart translates analytics-derived information into performance improvements because it is an information-driven organization. Employees at all levels are exposed to performance data. Their inputs are elicited and acted upon in order to extend the company’s competitive advantage.
Wal-Mart’s lessons are transferable to government agencies. Agencies’ challenges resemble in an abstract sense those faced by commercial firms. They must:
Coming up next
Today, we have demonstrated an example of how one commercial organization, Wal-Mart, has effectively used analytics to improve its operational performance. Join us next time as we address the second question on how government departments or agencies are already using analytics to improve their service to citizens.
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 James Manyika, et al, “Big data: The next frontier for innovation, competition, and productivity,” McKinsey Global Institute, May 2011, http://www.mckinsey.com/mgi/publications/big_data/pdfs/MGI_big_data_full...
 “Supply-Chain Management at Wal-Mart,” Richard Ivey School of Business, University of Ontario, Case Study 907D01, June 3, 2006
Mr. Treworgy has over 20 years of analytics and project management experience. In addition to his primary focus on United States departments and agencies, he also has carried out work for a number of government organizations in Europe and Africa. A thought leader in the area of strategy and information analytics, Mr. Treworgy publishes frequent articles, presents often at conferences, and has provided expert witness testimony on several occasions, including at a joint Senate / House of Representatives hearing. He graduated with a BA in Economics from Williams College and an MBA from Harvard University.
David Treworgy (email@example.com)
Greg Greben is Vice President and Market Leader for Business Analytics and Optimization (BAO), IBM Global Business Services, US Public Sector.