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Drawing on nearly five decades of research and experience in both government and the private sector, Dr. Maccoby has developed several key insights on the aspects of leadership needed to transform knowledge-service bureaucracies, such as the Federal Aviation Administration, into collaborative learning organizations.
What Is Leadership? Maccoby says that leadership is a relationship between the leader and the led, and that it is always exercised in a context: “In one context, someone may be a leader and not so in another context.” He also observes that leadership – unlike management -- cannot be delegated. “If people follow you because they want to follow you, you cannot hand that relationship over to someone else.”
He says that the three inherent qualities of a leader are: (1) to have a purpose, (2) to have a passion for this purpose, and (3) to have courage. Examples in government today include John Koskinen, who is leading the turnaround of the Internal Revenue Service, and Penney Pritzker, who leads the Department of Commerce. Both have clarified for their organizations what needs to be done and why.
The rest of “leadership” can be taught, he says. In contrast, management is the execution of functions and processes. It is something that can be delegated, and training for management skills is worthwhile.
Three Types of Leaders. Maccoby notes there are different kinds of leaders, each for different contexts:
Maccoby says these different kinds of leaders require different skills and personalities, but that successful knowledge organizations need all three types and they need to be able to work together in a creative partnership: “In any context, strategic, operational, and network leaders need to interact to develop a shared purpose and the products, practical values, and processes necessary to achieve that purpose.”
Leadership Depends on Followers. But Maccoby notes: “Leadership effectiveness also depends on the attitudes of followers.” If employees are not engaged in their work, then terrific strategic, operational, and network leaders will not matter. Employee engagement is especially important when there are large-scale changes occurring in the workplace. For example, in the federal government this includes changes and uncertainties being driven by funding cuts and the delays in reauthorizing programs such as the Ex-Im Bank and Highway Trust Fund.
Maccoby says: “The challenge for leaders is to engage people’s internally driven motivation, the intrinsic motivation to work and contribute. . . . [organizations] with many employees who are engaged in their work are more successful than those with fewer engaged employees, but only 13 percent of employees worldwide are engaged” However, more workers are engaged in the US –30 percent – than elsewhere in the world. Nevertheless, “they will be engaged and motivated only when work is meaningful, connected to their skills and motivational values, and rewarded fairly.”
In part, this is why the White House is responding so seriously to the declining scores on the federal employee viewpoint survey. After several years of decline, the White House in December issued a directive to agencies to improve employee engagement in their work by using management routines and tools such as designating a senior accountable official and tracking quarterly progress on “actions to enhance organizational culture and employee engagement.”
But directives can only go so far. Leaders need to create trust within the workforce, as well.
Creating Trust Via a Leadership Philosophy. Maccoby says: “A leadership philosophy that is communicated and practiced throughout an organization can create trust and give meaning to work.” He says that: “Effective leaders of change communicate and practice a philosophy that shapes organizational culture and determines how decisions are made about products, people, processes, customers, and communities. . . . a leadership philosophy should define the purpose of an organization, the values essential to achieve that purpose, and the way results will be measured.”
Most importantly, though, leaders have to develop and communicate a philosophy that will determine the organization culture. Their philosophy should reflect the purpose of the organization, the ethical and moral reasoning behind key decisions made, the values needed to achieve the purpose, and how goals and results are defined – that are consistent with these purposes and values.
“Without trust, people in organizations work for themselves, not for the organization and its stakeholders. . . . To build trust, leaders need to do the following:
All three types of leaders need to incorporate these into their daily rhythm. How many of these actions have you or your leaders taken?
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Note: Are you looking for an interesting summer read? Michael Maccoby’s new book, “Strategic Intelligence: Conceptual Tools for Leading Change,” is to be released in the U.S. in August by Oxford University Press. Dr. Maccoby has devoted his career to improving the operations of large organizations in the public, private, and non-profit sectors across 36 countries. His book is based on insights from his experience, ranging from HP, the Mayo Clinic, and AT&T -- to the National Park Service, Federal Aviation Administration, and Department of Energy.
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