Ines Mergel


Ines Mergel

Tuesday, May 10th, 2011 - 13:08

Dr. Ines Mergel is an Associate Professor of Public Administration
at the Maxwell School of Citizenship and Public Affairs at
Syracuse University. She was previously a postdoctoral research
fellow at Harvard’s Kennedy School of Government, Program of
Networked Governance, and at the National Center for Digital
Government. Professor Mergel teaches in the Master of Public
Administration program courses on Social Media Management
in the Public and Nonprofit Sector, Digital Government and the
core class Public Organizations & Management. Her research
interest focuses on the adoption and affordance of new media
technologies in the public sector.

A native of Germany, Professor Mergel received a BA and MBA
equivalent in business economics from the University of Kassel,
Germany. She received a Doctor of Business Administration in
information management from the University of St. Gallen in
Switzerland and spent six years as pre- and postdoctoral fellow
at Harvard’s Kennedy School of Government, where she conducted
research on public managers’ informal social networks
and their use of technology to share knowledge.

Professor Mergel’s work has been published in, among others,
the Journal of Public Administration Research and Theory,
Public Administration Review, Public Management Review,
American Review of Public Administration, Journal of Public
Affairs Education, International Public Management Journal
and Government Information Quarterly.

Her books, Social Media in the Public Sector: A Guide to
Participation, Transparency and Collaboration in the Networked
World and Social Media in the Public Sector Field Guide:
Designing and Implementing Strategies and Policies, were
published in 2012 with Jossey-Bass/Wiley. The IBM Center has
published two previous reports by Dr. Mergel: Working the
Network: A Manager’s Guide for Using Twitter in Government

and Using Wikis in Government: A Guide for Public Managers.