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Dr. Ines Mergel is an Assistant Professor of Public Administration at the Maxwell School of Citizenship and Public Affairs and The Information Studies School (iSchool) at Syracuse University. She was previously a postdoctoral research fellow at Harvard’s Kennedy School of Government, Program of Networked Governance; and the National Center for Digital Government at the University of Massachusetts-Amherst. Professor Mergel teaches Master of Public Administration program courses on Government 2.0, New Media Management in the Public Sector, Networked Governance, and Public Organizations and Management. Her research interest focuses on informal networks among public managers and their adoption and use of new media technologies in the public sector. In particular, she studies how public managers use new media technologies to search, share, and reuse knowledge they need to fulfill the mission of their agency.
A native of Germany, Professor Mergel received a BA and MBA equivalent in business economics from the University of Kassel, Germany. She received a Doctor of Business Administration (DBA) in information management from the University of St. Gallen in Switzerland and spent six years as doctoral and postdoctoral fellow at Harvard’s Kennedy School of Government, where she conducted research on public managers’ informal social networks and their use of technology to share knowledge.
Professor Mergel’s work has been published in the Journal of Public Administration Research and Theory, the International Journal of Public Management and the American Review of Public Administration, among others. Her books, New Media in the Public Sector: Participation, Transparency and Collaboration in the Networked World and New Media in the Public Sector Guidebook—Designing and Implementing Strategies and Policies are published in 2012 with Jossey-Bass/Wiley. Her thoughts on the use of social media applications in the public sector can be read on her blog: http://inesmergel.wordpress.com.
Read Dr. Mergel's brief on her latest report, "Working the Network: A Manager’s Guide for Using Twitter in Government."