Social Media Metrics for Government: A New Manager's Handbook

One of the most important questions to ask during a job interview or when preparing for an annual review is: "What constitutes success" or "what does success look like."  For private sector organizations, there are often very easily quantifiable metrics: number and size of sales, or year-to-year growth.  Even in the nonprofit sector, there can be widely-understood metrics: rate of growth for membership lists, the volume of participants at events, or the number of calls made or postcards sent during an awareness campaign.

Weekly Round-up: July 18, 2014

Articles from across the Web that we found interesting, the week of July 14, 2014

Gadi Ben-Yehuda

Three Stories about GSA.


Weekly Round-up: July 25, 2014

John Kamensky

Weekly Round-up: August 1, 2014

John Kamensky


IT Reform Bill, Redux.  A bipartisan group of congressmen have unveiled a new IT acquisition reform bill, writes Sean Lyngaas, Federal Computer Week.  The bill would create a Digital Government Office in OMB, headed by a presidentially-appointed, Senate confirmed CIO.

Weekly Round-up: October 12, 2012

Weekly Round-up: April 06, 2012

Weekly Round-up: March 23, 2012

  • Can you hear me now?  Kaifeng Yang, whose 2008 study on citizen particiaption I link to whenever possible, is the principal author of a new book of collected essays and studies on, what else?

Keeping Our Hats in Separate Boxes: How We Manage Our Civic, Personal, and Professional Online Lives

Recently, I was in an auditorium waiting for a distinguished lecturer.  He came out to a standing ovation, and when everyone was seated, said: “Your applause is humbling; an hour ago my 14-year old daughter told me in no uncertain terms that I was cruel, unreasonable, and didn’t know anything about anything.”

Weekly Round-up: March 16, 2012

  • The week featured a few high profile departures - at least high profile for the Jerry Maguire way in which they occurred.  In addition to Glen Smith's NYT op-ed trashing of Goldman Sachs, we have this gem about Google's former James Whittaker.  Each should be seen as a single voice, but the lessons therein may be useful for companies hoping to thrive in a connected century.
  • Productive stupidity.
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