Leading the Defense Health Agency: Interview with Lt. Gen. (Dr.) Douglas Robb, director, Defense Health Agency

With the creation of the Defense Health Agency, DoD has taken a step in changing the way it delivers care. DHA is the starting point for comprehensive enterprise-wide reform.

Weekly Round-up: September 5, 2014

John Kamensky Fix, Don’t Kill Telework. Eyebrows have been raised over perceived misuse of telework at the Patent and Trademark Office. But Jeffrey Neal, a former chief human capital officer at Homeland Security, tells Federal News Radio that “Rather than attempting to reverse telework programs, we should be working on fixing the problems. Nothing I have experienced, heard from people currently in government, or read tells me telework and other workplace flexibilities should be killed. . . .

Weekly Round-up: September 12, 2014

John Kamensky

OMB Updates Performance.gov.  OMB posted third quarter performance progress updates for cross-agency and agency-specific priority goals on performance.gov.  In an accompanying blog post, OMB director Shawn Donovan highlights some specific accomplishments.

Weekly Round-up: September 19, 2014

John Kamensky IRS’s Big Data and Analytics Go-To Guy. Jason Miller, Federal News Radio, reports that IRS’s Dean Silverman “s going beyond predictive analytics to improve its business outcomes.” Silverman joined IRS two years ago to create an analytic capability to detect fraud and improve compliance with tax laws. His pioneering efforts have drawn attention in other agencies, given his success in helping his colleagues save $2 billion with state-of-the-art approaches. IGs Overburdened by Congressional Mandates.

Weekly Round-up: September 26, 2014

John Kamensky Much, Much Better Buying Power. According to Jared Surbu, Federal News Radio, “The Defense Department unveiled the latest version of its Better Buying Power initiative Friday [September 19], shifting the acquisition improvement spotlight this time onto the need to drive more advanced technologies into the products DoD buys.” DHS Secretary Makes Risk Management a Priority.

Weekly Round-up: November 7, 2014

John Kamensky Procurement Reform Redux. Ann Rung, the new chief of procurement policy for the federal government, laid out her vision for reforming the government’s buying practices at a recent conference. According to Charlie Clark, Government Executive, her office “is focusing on ‘simplifying the contractor space to emphasize performance’ in achieving “world-class customer service and cost savings,’ Rung said. ‘The key to simplicity is greater collaboration and cooperation’ within agencies and between the acquisition workforce and industry,” Dan Tangerlini Speaks. Adam Mazmanian Reports.

Weekly Round-up: November 14, 2014

John Kamensky Transforming Government Acquisition for the Future. An op-ed column by Kymme McCabe and Dan Chenok in Government Executive has sparked a lively on-line debate. They offer, on behalf of a grassroots “Acquisition of the Future” initiative, a roadmap forward, and say: “acquisition transformation, not just reform, is critical to enable the federal government to effectively lead in the Collaboration Age. Now it’s time to chart a course forward toward such transformation.” Their column has generated more than 40 comments! Customer Service is Bleak.

Weekly Roundup: January 9, 2015

John Kamensky Slow Going in Hiring Process Improvements. According to Eric Katz, Government Executive, a survey shows that less than half of hiring managers are actively involved in the process: “While the administration has emphasized getting managers more directly involved in the hiring process, the latest quarterly reports show agencies are still falling well short of their targets.” Evidence-Based Programs Rock!

Weekly Roundup: January 16, 2015

CMS head Tavenner announces resignation. Centers for Medicare and Medicaid Services administrator Marilyn Tavenner has announced she will be leaving the agency in February. IOM Touts Clinical Data Sharing. The Institute of Medicine has released four recommendations for the sharing of clinical data from medical trials, which include creating new technology platforms. IOM's recommendations came the same day as an announcement from Johnson & Johnson to make certain clinical trial data available through the Yale School of Medicine's Open Data Access Project.

Weekly Roundup January 23, 2015

The Rise of Shadow IT. According to Government Computer News, “Nearly three-quarters of IT security professionals are unaware of the amount of “shadow IT” within their organizations, according to a recent survey by the Cloud Security Alliance. . . .


Leadership Fellow & Host
IBM Center for The Business of Government
600 14th Street, NW Second Floor
Washington, DC 20005
United States

Michael has two decades of experience with both the private and public sectors encompassing strategic planning, business process redesign, strategic communications and marketing, performance management, change management, executive and team coaching, and risk-financing.

Michael leads the IBM Center for The Business of Government's leadership research. As the Center’s Leadership Fellow, his work is at the nexus of the Center’s mission – connecting research to practice. My work at that the Center complements frontline experience of actual government executives with practical insights from thought leaders who produce Center reports – merging real-world experience with practical scholarship. The purpose is not to offer definitive solutions to the many management challenges facing executives, but to provide a resource from which to draw practical, actionable recommendations on how best to confront such issues. Michael also hosts and produces the IBM Center’s The Business of Government Hour. He has interviewed and profiled hundreds of senior government executives from all levels of government as well as recognized thought leaders focusing on a range of public management issues and trends. Over the last four years, Michael has expanded both the show’s format and reach – now broadcasting informational and educational conversations with dedicated public servants on two radio stations five times a week and anywhere at anytime over the web and at iTunes. Michael is also the managing editor of The Business of Government magazine, with a targeted audience of close to 14,000 government and non-government professionals. Additionally, he manages the Center’s bi-annual proposal review process that awards stipends to independent, third party researchers tackling a wide range of public management issues.

Prior to joining the Center, Michael worked as a senior managing consultant with IBM GBS (Global Business Services) and as a principle consultant with PriceWaterhouseCoopers’ Washington Consulting Practice (WCP). He led projects in the private and federal civilian sectors including the U.S. Department of Energy, U.S. Department of Homeland Security, Centers for Medicare and Medicaid Services, FEMA, and the Veterans Health Administration. Before entering consulting, he worked in the private sector as product development manager at a New York City based risk financing firm.

Since 2003, Mr. Keegan has been a reviewer for Association of Government Accountant’s Certificate of Excellence in Accountability Reporting (CEAR)© program, keeping abreast of the most recent developments in authoritative standards affecting federal accounting, financial reporting and performance measurement. He is also a member of APPAM, the NYU Alumni Association, and the Data Center & Cloud Talent, USA. He holds masters in public administration and management from New York University and was the founder of its DC alumni group as well as previous treasurer of the NYU graduate school’s alumni board.