Applying Design Thinking to Public Service Delivery

Every day, U.S. government entities interact with millions of citizens to execute their core missions. Serving the citizenry has always has been a foundation of our government and today, rapidly advancing technological innovations are fundamentally changing citizen expectations. The last best experience that anyone has becomes the minimum expectation for the next experience. With these changing dynamics as a backdrop, organizations must begin to re-imagine how they innovate, operate, and engage with clients, employees, and stakeholders.

Weekly Round Up - September 21, 2018.

More Pay Demo Projects? Federal News Radio’s Jason Miller reports on what he learned about a recent OMB-sponsored summit on the future of the federal workforce.  The forum explored issues such as the impact of artificial intelligence, the federal pay structure, and performance management.

Weekly Round Up - August 17, 2018

Michael J. Keegan

FCC chairman: truth about site failure should have come out sooner. Ajit Pai told lawmakers that he couldn't alert the public to an event incorrectly designated as a cyberattack without jeopardizing a federal investigation.

Cloud migration made easy.  OMB readies its Cloud Smart strategy and government executive shares four keys to successful cloud migrations.

Weekly Round Up - August 10, 2018

Michael J. Keegan

Are agencies really ready for EIS? The telecom contract has the potential to reinvent IT infrastructure, but finding the bandwidth to take full advantage could prove difficult.

GAO urges DOD to share data about commercial satellite programs. Centralizing data related to the Defense Department's work with commercial satellites could be one of the first tasks for a “Space Force.”

Interview with Henry Darwin, EPA's Assistant Deputy Administrator & Chief of Operations

The U.S. Environmental Protection Agency (EPA) is getting back to basics reenergizing its mission of protecting human health and the environment. It is about ensuring future generations inherit a cleaner, healthier environment that supports a thriving economy.

Interview with Beth Angerman, GSA’s Office of Shared Solutions and Performance Improvement

Federal IT modernization and the government’s plan for shared services will require a whole of government response. These are the two reasons the US General Services Administration, GSA, merged the Unified Shared Services Management Office with the Office of Executive Councils to form the Office of Shared Solutions and Performance Improvement.

Weekly Roundup - June 15, 2018

Michael J. Keegan

Karen Evans to head Energy's new cyber shop. Karen Evans, former e-government administrator under President George W. Bush, was named to head the Department of Energy's new cybersecurity office. Currently Evans is national director of the U.S. Cyber Challenge, a program to enhance the size and quality of the cybersecurity workforce.

Weekly Round Up - June 7, 2018

Michael J. Keegan

OMB announces first Technology Modernization Fund awards. The Departments of Agriculture, Energy and Housing and Urban Development to receive a combined $45 million from the governmentwide revolving fund.

Weekly Roundup: May 28 - June 1, 2018

Michael J. Keegan

Weekly Roundup: January 1-5, 2018

Michael J. Keegan



Leadership Fellow & Host
IBM Center for The Business of Government
600 14th Street, NW Second Floor
Washington, DC 20005
United States

Michael has two decades of experience with both the private and public sectors encompassing strategic planning, business process redesign, strategic communications and marketing, performance management, change management, executive and team coaching, and risk-financing.

Michael leads the IBM Center for The Business of Government's leadership research. As the Center’s Leadership Fellow, his work is at the nexus of the Center’s mission – connecting research to practice. My work at that the Center complements frontline experience of actual government executives with practical insights from thought leaders who produce Center reports – merging real-world experience with practical scholarship. The purpose is not to offer definitive solutions to the many management challenges facing executives, but to provide a resource from which to draw practical, actionable recommendations on how best to confront such issues. Michael also hosts and produces the IBM Center’s The Business of Government Hour. He has interviewed and profiled hundreds of senior government executives from all levels of government as well as recognized thought leaders focusing on a range of public management issues and trends. Over the last four years, Michael has expanded both the show’s format and reach – now broadcasting informational and educational conversations with dedicated public servants on two radio stations five times a week and anywhere at anytime over the web and at iTunes. Michael is also the managing editor of The Business of Government magazine, with a targeted audience of close to 14,000 government and non-government professionals. Additionally, he manages the Center’s bi-annual proposal review process that awards stipends to independent, third party researchers tackling a wide range of public management issues.

Prior to joining the Center, Michael worked as a senior managing consultant with IBM GBS (Global Business Services) and as a principle consultant with PriceWaterhouseCoopers’ Washington Consulting Practice (WCP). He led projects in the private and federal civilian sectors including the U.S. Department of Energy, U.S. Department of Homeland Security, Centers for Medicare and Medicaid Services, FEMA, and the Veterans Health Administration. Before entering consulting, he worked in the private sector as product development manager at a New York City based risk financing firm.

Since 2003, Mr. Keegan has been a reviewer for Association of Government Accountant’s Certificate of Excellence in Accountability Reporting (CEAR)© program, keeping abreast of the most recent developments in authoritative standards affecting federal accounting, financial reporting and performance measurement. He is also a member of APPAM, the NYU Alumni Association, and the Data Center & Cloud Talent, USA. He holds masters in public administration and management from New York University and was the founder of its DC alumni group as well as previous treasurer of the NYU graduate school’s alumni board.