State Web Portals: Delivering and Financing E-Service

This report investigates how state governments can add value to their web portals by including relevant content and services, and by strategically positioning their websites. The study characterizes state government portals and investigates current and future plans for electronic service delivery via the World Wide Web. Technology and E-Government

Supercharging the Employment Agency: An Investigation of the Use of Information and Communication Technology to Improve the Service of State Employment Agencies

This report determines critical challenges facing state employment agencies with regard to their use of communications and information technologies and identifies current best practices that address these challenges. When information and communications technologies are effectively transferred into employment commission functions, the possibility exists to radically improve commission service while at the same time reducing the costs of agency operations.

The State of Federal Websites: The Pursuit of Excellence

This report discusses the legal and policy context of federal website implementation and some of the major issues that have faced federal web managers. These issues include the need to assess web content after September 11th to ensure security, provide security against hackers, and protect citizens' privacy. Technology and E-Government

The Use of the Internet in Government Service Delivery

This report examines the use of e-commerce and the Internet in government service delivery and communications. A national study was conducted that included a content analysis of the best federal, state, and local websites. The study describes and compares the ways in which government agencies are using the Web to improve the delivery of services. Technology and E-Government


Understanding Electronic Signatures: The Key to E-Government

The project explores the Internal Revenue Service’s (IRS) use of electronic signatures for its electronic filing program for individual tax returns. The case study describes how IRS approached the need for electronic authentication solutions. Since its launch, the number of returns signed electronically each year has increased. Technology and E-Government

Using Technology to Increase Citizen Participation in Government: The Use of Models and Simulation

The use of decision support tools by citizens and community leaders to make better decisions holds tremendous promise as the next area of E-government technology. This research project identifies these opportunities, examines existing attempts to use these technologies, and conducts usability research related to a particular set of simulation technologies designed to help citizens more fully participate in decisions about sustainable development.nj, new jersey, ca, california Technology and E-Government