Integrating automation to improve CX
Submitted by rgordon on Wed, 01/26/2022 - 12:20
How integrating automation can help improve government’s delivery of the recent customer experience executive order.
Wednesday, January 26, 2022
The Daily Scoop Podcast with Francis Rose spoke with me this week on how automation can help improve government’s customer experience. We discussed self-service questions, second-tier detailed questions, and unique questions posed by citizens and how all three can be handled with AI for a better service experience. We also discussed intelligent automation, barriers civilian and defense leaders experience, and how to overcome them to build a roadmap for better customer service through a series of upcoming dialogues.
Listen to the complete interview!