This chapter proposes two ways that public procurement processes can improve customer experience (CX) through artificial intelligence (AI) and presents seven design principles to guide the procurement of AI tools in the public sector.
The Office of Management and Budget released a new set of performance-related promises by federal agencies in advance of the New Year. It also refreshed its one-stop performance-tracking website, providing users new tools to interactively explore what the federal government has committed to achieve, and its progress towards those commitments.
This chapter spotlights the critical importance of integrating sustainability and climate resilience strategies into government institutions. It focuses on clean energy transition, sustainable development, and water management, offering practical insights and recommendations that governments can take to build climate resilience.