Karen Howard, Executive Director, Office of Online Services - IRS

Ms. Howard joined the IRS in August of 2020 with over 35 years of private sector retail, manufacturing and financial services consumer direct operations and marketing leadership experience. In her public service role with the IRS, she and her team are charged with translating the taxpayer community’s voice and behavior, and internal stakeholder requirements, into an empowered user experience that enables easy access to tax-related information and simplified ways to fulfill tax obligations with digital tools and services. Karen has a Bachelor of Science degree from Western Carolina University and several industry certifications in various project management methodologies and master data management.