Mary Shelley

Mary Shelley is a research associate at the Jerry Lee Center of Criminology at the University of Pennsylvania. She has constructed and managed data systems, and has conducted statistical programming and analysis for evaluations of government programs and public policy research projects for over 10 years.

Building Performance Systems for Social Service Programs

Prodded by past scandals and court orders, the State of Tennessee today has one of the nation’s best performance-contracting systems for its child welfare program. In this report, Patrick Lester documents its evolution and use, and how Tennessee has avoided some of the common design flaws endemic in other social service programs using the performance-based contract model.