The Use of the Internet in Government Service Delivery

This report examines the use of e-commerce and the Internet in government service delivery and communications. A national study was conducted that included a content analysis of the best federal, state, and local websites. The study describes and...

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By

Steven A. Cohen

Executive Director, Earth Institute, Columbia University Professor, Practice of Public Affairs, SIPA, Columbia University Director, Master of Public Administration Program in Environmental Science and Policy

Columbia University sc32@columbia.edu

William B. Eimicke

Director, Picker Center for Executive Education

Columbia University School of International and Public Affairs wbe1@columbia.edu

This report examines the use of e-commerce and the Internet in government service delivery and communications. A national study was conducted that included a content analysis of the best federal, state, and local websites. The study describes and compares the ways in which government agencies are using the Web to improve the delivery of services. Technology and E-Government

InternetServiceDelivery