Success Factors for Implementing Shared Services in Government

This report assesses the lessons learned from government organizations that have successfully implemented shared services and recommends best practices for those considering doing so. The results on shared services are particularly important as shared...

A stylized illustration features multiple translucent document icons layered over a gradient blue background. The documents appear to float, with faint white lines and geometric shapes adding a sense of depth and technology. No visible text, numbers, or recognizable brands are present in the image.

By

Timothy J Burns, PhD

Associate Professor of Information Technology Management

Ramapo College of New Jersey The Anisfield School of Business tburns1@ramapo.edu

Kathryn G Yeaton, PhD

Associate Professor of Accounting Ramapo College of New Jersey

This report assesses the lessons learned from government organizations that have successfully implemented shared services and recommends best practices for those considering doing so.

The results on shared services are particularly important as shared services is rapidly becoming the norm for many business processes in the private sector. The use of shared services often results in cost savings of 30 percent or higher, coupled with improvements in user satisfaction. Shared services permits organizations to operate at greater economies of scale with improved business rules, while ensuring greater user satisfaction through a strong governance framework, metrics, and benchmarks.

 
Embedding Strategic Foresight into Strategic Planning and Management