The Power of Frontline Workers in Transforming Government: The Upstate New York Veterans Healthcare Network

The project describes and analyzes how a government organization, providing services within the ongoing constraints of bureaucratic routine, reduced funding and political influence and used the entrepreneurial capabilities of its workforce to navigate...

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By
Timothy Hoff

The project describes and analyzes how a government organization, providing services within the ongoing constraints of bureaucratic routine, reduced funding and political influence and used the entrepreneurial capabilities of its workforce to navigate major strategic challenges successfully. The organization examined was a single health service network within the Veterans Health Administration (VHA), the Upstate New York Veterans Health Network, which allowed its work force to become more entrepreneurial and independent in performing their responsibilities. va, veteransOrganizational Transformation

NY_VeteransHealthcare