Performance Leadership: 11 Better Practices That Can Ratchet Up Performance

In the report, Professor Behn moves away from the conventional tenet of public administration to “make the managers manage.” Instead, he offers an approach that encompasses eleven “better practices” that he has observed in use by successful public manage

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By

Robert D. Behn

Lecturer

Harvard University John F. Kennedy School of Government redsox@hks.harvard.edu

In the report, Professor Behn moves away from the conventional tenet of public administration to "make the managers manage." Instead, he offers an approach that encompasses eleven "better practices" that he has observed in use by successful public managers over the years. This approach focuses not on individual attributes and virtues, but rather on activities or practices which can spur improvements in program performance.

PerformanceLeadership