How TECHNOLOGY Can Drive GOVERNMENT EFFICIENCY

In an era marked by unprecedented technological advancements and fiscal challenges, the imperative for the U.S. federal government to modernize its operations has never been more critical.

This is highlighted by a recent report, led by the Technology CEO Council (TCC), in which the IBM Center for The Business of Government participated. That report, How Productivity, Innovation, and Efficiency Can Transform American Government, details how, if implemented effectively, technology-based reforms could reduce federal costs significantly—now and over time.

This report, How Technology Can Drive Government Efficiency, is a companion piece to the more detailed TCC report and discusses leveraging IT modernization, business process innovations, and artificial intelligence (AI) to transform government operations—leading to improved service quality and lower costs. The insights and recommendations contained within this report are grounded in real-world experiences from both the public and private sectors, adapted to address the significant scope of the federal government.

This report identifies several key areas for improvement, including fraud and improper payments prevention, AI, IT modernization, the use of common systems for common purposes, and financial operations. The potential benefits also include improved security and reliability from government for the American public. The recommendations provide a roadmap for federal agencies to meet their missions more efficiently, at a lower cost, and with reduced risk.

The report demonstrates that: through strategic investments in technology and a commitment to continuous improvement, agencies can transform operations to better serve the needs of the nation.