Creating a Culture of Innovation:10 Lessons from America's Best Run City

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By

Janet Vinzant Denhardt

Professor

Arizona State University 965-5520

Robert B.

Professor

Arizona State University

This report explores how managers create a culture of innovation through a comprehensive case study of Phoenix, Arizona, which has been consistently recognized as the best run city in America. Through interviews with Phoenix’s mayor and department heads in city government, themes are developed on creating a culture of change, encouraging responsible risk-taking, and undertaking public entrepreneurship. The study also provides recommendations for other managers who are focused on change and innovation within their organization. Innovation

Creating a Culture of Innovation:10 Lessons from America's Best Run City