Bridging the Digital Divide for Hard-to-Reach Groups

A stylized illustration features multiple translucent document icons layered over a gradient blue background. The documents appear to float, with faint white lines and geometric shapes adding a sense of depth and technology. No visible text, numbers, or recognizable brands are present in the image.

By

Dr. Heike Boeltzig-Brown

Senior Research Associate & Academic Program Developer

University of Massachusetts-Boston Institute for Community Inclusion School for Global Inclusion and Social Development heike.boeltzig@umb.edu

Doria Pilling

Boeltzig and Pilling identified specific groups of people who typically are not connected to the Internet and examined the circumstances of each - rural, poor, disabled, seniors, and ethnic minorities. They focused on how these groups of people, such as homebound individuals, could benefit most from using online government services. They also identified technical as well as social barriers that limit access. Their recommendations are aimed at both increasing access for these targeted groups and increasing use by individuals in the targeted groups. They also provide valuable recommendations aimed at service or application providers who have a major role in increasing both access and accessibility.

The case studies resulted in insights and lessons that are broadly applicable. Based on the case studies, the authors offer recommendations that are practical and serve as useful guides to practitioners and policy makers at all levels of government. Technology and E-Government

Bridging the Digital Divide for Hard-to-Reach Groups