State and local

This report examines electronic commerce and other World Wide Web technologies currently available in the private and public sector. The study provides insights into how government can enhance its delivery of services online. The report aims to spark creativity and innovation in the use of technology in the public sector, and to leverage private sector uses of technology in the public sector. Technology and E-Government

This report explores how managers create a culture of innovation through a comprehensive case study of Phoenix, Arizona, which has been consistently recognized as the best run city in America. Through interviews with Phoenix’s mayor and department heads in city government, themes are developed on creating a culture of change, encouraging responsible risk-taking, and undertaking public entrepreneurship. The study also provides recommendations for other managers who are focused on change and innovation within their organization. Innovation

This report traces the history of public reporting on government performance and how technology now allows government leaders to dramatically expand citizen access to government performance. Lee defines criteria for assessing how well federal, state, and local agencies report their performance to the public as well as provides examples of best practices to inspire government agencies at all level to move toward e-reporting. His findings and recommendations serve as a quick guide for public managers to assess their own reporting and how to emulate the best.

Adding to our expanding knowledge base and understanding of e-government, this report focuses on the potential of m-government (the use of mobile technology) to improve and enhance government services. The report broadly defines m-government as government's efforts to provide information and services to public employees, citizens, businesses, and nonprofit organizations through wireless communication networks and mobile devices such as pagers, PDAs, cellular phones, and their support systems.

This report examines how the State of Kansas, like many other states, is reconsidering the structure of service delivery for many of its social welfare programs. Like other states, Kansas has opted to "privatize" or contract several components of its social welfare services. In the areas of Medicaid and welfare program, Kansas has been very aggressive in examining the possibilities of alternative service delivery strategies. The study examines contracting for case management services in the Medicaid program. Missions and Programs

This report examines the innovative approaches taken by five publicly owned and operated airports to adjust to the evolution of America’s air transport system. The study provides examples of how to make public enterprises more efficient, and includes a study of innovation as a critical component of the American transportation system. Innovation

This report explores the benefits, detriments, and legal issues of Internet voting. The study empirically examines the first U.S. poltical election to include internet voting (the Arizona Democratic presidential primary, March 2000). Technology and E-Government

This report profiles three outstanding local government executives – Robert O’Neill, Jan Perkins, and Phil Penland -- who have served in various local governments over the years. The study profiles the change activities of these city/county managers as they have sought to transfer a set of values and a methodology for leading change into a new setting. Case studies are developed on the change activities of each of these managers, drawing out lessons from their experiences that might suggest a model of leading change in American local governments. Leadership

As with the federal government, states and local governments are examining alternatives to the traditional civil service system. This report examines civil service reform programs in Texas, Georgia, and Florida. Human Capital Management

This report documents examples of milestone contracting between public agencies and social service nonprofit agencies, with a particular focus on a recent innovation in Oklahoma's way of managing its contracts with nonprofit organizations. Oklahoma's milestone contracting specifies a series of distinct and critical achievements and confers payment for a set of collaboratively defined programmatic results. This approach is explored in greater detail by examining Oklahoma's approach, while also thinking through a full range of potential uses of this emerging contract system.