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Applying Design Thinking To Public Service Delivery

Submitted by on Wed, 10/24/2018 - 09:00

Serving the citizenry has always has been a foundation of our government and today, rapidly advancing technological innovations are fundamentally changing citizen expectations. The last best experience that anyone has becomes the minimum expectation for the next experience. With these changing dynamics as a backdrop, organizations must begin to re-imagine how they innovate, operate, and engage with clients, employees, and stakeholders.

Laboratories of Innovation: Building and Using Evidence in Charter Schools

Submitted by on Wed, 05/09/2018 - 09:51

As originally envisioned, charter schools were intended to be laboratories of innovation. Offering broad flexibility in exchange for performance-based accountability, charter schools are well-positioned to test, validate, and adopt new practices in a public school environment.

Tiered Evidence Grants - An Assessment of the Education Innovation and Research Program

Submitted by on Tue, 07/11/2017 - 09:13

Early-stage innovations receive smaller grants; mid-level programs with promising evidence receive larger grants; and initiatives with substantial evidence of success in multiple settings are expanded nationally and receive the largest grants.

Ten Actions to Implement Big Data Initiatives: A Study of 65 Cities

Submitted by on Tue, 10/04/2016 - 09:44

Professor Ho conducted a survey and phone interviews with city officials responsible for Big Data initiatives. Based on his research, the report presents a framework for Big Data initiatives which consists of two major cycles: the data cycle and the decision-making cycle. Each cycle is described in the report.

Encouraging and Sustaining Innovation in Government

Submitted by on Tue, 08/16/2016 - 09:51

According to a 2015 survey by Pew Research Center, the public believes existing democratic institutions are failing. Just 20 percent say the federal government runs its programs well, and 59 percent say the government is in need of “very major reform”—up 22 points since 19971. With rates of trust in government at an all-time low, technology and innovation will be essential to achieve the next administration’s goals and to deliver services more effectively and effciently.

A Playbook for CIO-Enabled Innovation in the Federal Government

Submitted by on Tue, 12/15/2015 - 15:03

In the federal government, for example, agencies have begun to designate chief technology officers, chief innovation officers, chief data officers, entrepreneurs-in-residence, and similar roles to promote new approaches to innovation. But because many innovations are rooted in the use of technology, agency Chief Information Officers (CIOs) can play a strong role as well. Furthermore, the new Federal Information Technology Acquisition Reform Act creates a statutory requirement for CIOs to help lead agency IT innovation efforts.

Making Open Innovation Ecosystems Work: Case Studies in Healthcare

Submitted by on Wed, 09/16/2015 - 10:23

In the mist of tightening budgets, many government agencies are being asked to deliver innovative solutions to operational and strategic problems. One way to address this dilemma is to participate in open innovation. This report addresses two key components of open innovation:

Improving Government Decision Making through Enterprise Risk Management

Submitted by on Thu, 05/07/2015 - 10:36

While historically, the federal government has tended to focus risk management in the financial arena, the Office of Management and Budget (OMB) has recently launched a major reassessment of the government’s approach—encouraging the use of Enterprise Risk Management.

Using Innovation and Technology to Improve City Services

Submitted by on Thu, 04/09/2015 - 12:27

In this report, Professor Greenberg examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents. She explores a variety of success factors associated with effective service delivery at the local level, including:

A Guide for Making Innovation Offices Work

Submitted by on Wed, 10/22/2014 - 07:54

In this report, Burstein and Black examine the recent trend toward the creation of innovation offices across the nation at all levels of government to understand the structural models now being used to stimulate innovation—both internally within an agency, and externally for the agency’s partners and communities. Based on research into a broad range of federal, state, and local innovation offices, the authors identify six different models for how an innovation office can operate:

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