Using Innovation and Technology to Improve City Services


This report examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents.

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Caswell  Holloway
New York City Department of Environmental Protection (DEP)

In the magazine

Pursuing IT Standardization and Consolidation: Insights from Dave Bowen, Director of Health Information Technology and Chief Information Officer, Defense Health Agency, U.S. Department of Defense
The provision of health services is a critical and significant mission within each branch of the U.S. Military, as well as an integral part of the U.S....

On the blog

Leading the Defense Health Agency: Interview with Lt. Gen. (Dr.) Douglas Robb, director, Defense Health Agency
Friday, August 15, 2014 - 11:07
With the creation of the Defense Health Agency, DoD has taken a step in changing the way it delivers care. DHA is the...
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Within these pages, we have assembled a varied group of leaders, innovators, practitioners, and thinkers, who in their own way offer models to follow, provide insights that can infuse theory to practice, and pave the way to shaping the business of government.
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As CIO she is responsible for managing the agency's $600 million IT budget and ensuring alignment with agency and Administration agency and administration strategic objectives, information security, and enterprise architecture.
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This video provides a sampling of the hundreds of government executives we have interviewed over the years. Enjoy insights from these government leaders...
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Articles we found interesting the week of November 29, 2010
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Taking advantage of centralized IT services sometimes requires a change in how departments or agencies regard their business processes.
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Join us for a conversation with government technology leaders on the intersection of technology and government mission.
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Recent recommendations from OMB around IT Reform depend critically on the ability of those individuals and teams to manage large scale IT programs effectively, and to communicate with each other before, during, and after the contracts for such programs are released. This reality reinforces the fact that success relies on people, not technology: well-qualified leaders and managers who are incentivized to work together and achieve results.
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This article is adapted from Marilu Goodyear, Holly T. Goerdel, Shannon Portillo, and Linda Williams, “Cybersecurity Management in the States: The Emerging Role of Chief Information Security Officers“ (Washington, DC: IBM Center for The Business of Government, 2010).
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For the 23rd time since 1790, the U.S. Census Bureau has conducted the constitutionally-required, decennial national headcount in 2010.
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