This article is adapted from Susan Hannam and Bonni Yordi,
“Engaging a Multi-Generational Workforce: Practical Advice
for Government Managers” (Washington, DC: IBM Center for
The Business of Government, 2011).
This article is adapted from Patricia C. Franks, “How Federal
Agencies Can Effectively Manage Records Created Using
New Social Media Tools” (Washington, DC: IBM Center for
The Business of Government, 2010).
Over the last 13 years, we published more than 300 research reports and interviewed some
300 senior government executives. It is from this rich library that we’ve identified several
broad societal trends that we believe are changing what it takes to be a successful leader at
all levels of government.
Public leaders face the challenge of finding ways to bridge silos in their organizations. In this report, Dr. Mergel examines one tool that can help them do this—Wikis. Many of us are familiar with Wikipedia, which relies on thousands of active contributors who share their knowledge freely on a dazzling breadth of topics, with an accuracy rate rivaling that of traditional encyclopedias.
For over a decade, the Federal Government has increasingly moved its activities online. This movement has been facilitated by the acceptance of electronic processes to identify people online. A recent Presidential action to sign a law through automated means illustrates just how far we've come, even as there is still more work to do.