Using Innovation and Technology to Improve City Services


This report examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents.

On the Radio Hour

Caswell  Holloway
New York City Department of Environmental Protection (DEP)

In the magazine

Pursuing IT Standardization and Consolidation: Insights from Dave Bowen, Director of Health Information Technology and Chief Information Officer, Defense Health Agency, U.S. Department of Defense
The provision of health services is a critical and significant mission within each branch of the U.S. Military, as well as an integral part of the U.S....

On the blog

Leading the Defense Health Agency: Interview with Lt. Gen. (Dr.) Douglas Robb, director, Defense Health Agency
Friday, August 15, 2014 - 11:07
With the creation of the Defense Health Agency, DoD has taken a step in changing the way it delivers care. DHA is the...
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People can share pictures, stories, physical objects, and even their cars online - and as the "what" we share online expands, the "how" is becoming more nuanced.
117 recommendations
IT can be a tool to change the way your agency does business, to redesign work processes, and to eliminate inefficient ways of working.
275 recommendations
Articles from across the Web that we found interesting, the week of January 14, 2013
106 recommendations
How we share online is quickly becoming as nuanced as how we share offline.
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Ten ideas for meaningful, engaging Pinterest Boards from federal agencies.
118 recommendations
Budget stress in the wake of the recent recession has been an incentive for many U.S. local officials to explore new cooperative relationships with neighboring jurisdictions. County governments are in a strategic position to develop shared service projects and interlocal agreements for service delivery.
281 recommendations
What is the U.S. Census Bureau’s technology innovation strategy? How is Census using new technologies to improve services and products? Join host Michael Keegan as he explores these questions and more with Avi Bender, Chief Technology Officer, U.S. Census Bureau.
482 recommendations
Articles from across the Web that we found interesting, the week of January 07, 2013
99 recommendations
The first of three posts about information sharing, privacy controls, and the linkages between the two.
148 recommendations
This week, several events and stories have marked 10 years since the E-Government Act was signed into law on Dec 17, 2012. Looking back, the statute shows what can come from a bipartisan, bicameral process around achieving a common set of goals; looking forward, the Act’s structure supports continued innovation in government.
134 recommendations