Using Innovation and Technology to Improve City Services

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This report examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents.

On the Radio Hour

Caswell  Holloway
New York City Department of Environmental Protection (DEP)
Commissioner

In the magazine

Pursuing IT Standardization and Consolidation: Insights from Dave Bowen, Director of Health Information Technology and Chief Information Officer, Defense Health Agency, U.S. Department of Defense
The provision of health services is a critical and significant mission within each branch of the U.S. Military, as well as an integral part of the U.S....

On the blog

Leading the Defense Health Agency: Interview with Lt. Gen. (Dr.) Douglas Robb, director, Defense Health Agency
Friday, August 15, 2014 - 11:07
With the creation of the Defense Health Agency, DoD has taken a step in changing the way it delivers care. DHA is the...
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How do you transform the nation’s record keeper? David Ferriero, archivist of the US has a plan. Why make 12 billion pieces of paper available to the world? Ferriero thinks it is mission critical. David Ferriero, archivist of the United States joined me recently on The Business of Government Hour.
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Articles from across the Web that we found interesting, the week of February 11, 2013
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Identity Management can either be the keystone or the single point of failure for interactions between the online and offline worlds.
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The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.
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Articles from across the Web that we found interesting, the week of February 04, 2013
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Reviewing the Edelman Report, "2013 Trust Barometer," and understanding its implications for government agencies.
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Innovation is finding new champions in government. But what does innovation mean, and how can government managers employ it effectively?
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How will advanced sharing affect how government agencies operate?
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Articles from across the Web that we found interesting, the week of January 27, 2013
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Articles from across the Web that we found interesting, the week of January 21, 2013
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