In one of her last interviews as GSA CIO, Casey Coleman joins Michael Keegan on The Business of Government Hour to reflect on her tenure at GSA. The discussion explores GSA's IT priorities, its IT challenges, successes, innovations, and offers insights on federal IT trends
“[Through social media, the internet] is changing the relationship between citizens and their government. The better everyone understands the mechanisms of that change, the more we can harness the power, mitigate the risks, and account for the limitations of this new disintermediating platform.”
Governments today face serious, seemingly intractable public management issues that go to the core of effective governance and leadership. Government leaders are presented with difficult choices, but also unprecedented opportunities. The right kind of leadership approach and style can drive change in government.