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The Operator's Manual - An Update of Chapter 3: People

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The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.

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Seth Diamond
Commissioner
New York City Department of Homeless Services

In the magazine

Getting Big Things Done in Government
Two professional associations, the American Society for Public Administration and the National Academy of Public Administration, have joined to sponsor a...

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America's Got Talent
Wednesday, May 8, 2013 - 16:41
Public Service Recognition Week recognizes a lot of hidden talent across the government. But is that talent always...
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Over the last 13 years, we published more than 300 research reports and interviewed some 300 senior government executives. It is from this rich library that we’ve identified several broad societal trends that we believe are changing what it takes to be a successful leader at all levels of government.
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The U.S. workplace is "undergoing a significant transition that presents unchartered territory and tremendous opportunity."
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2,107 recommendations
A Conversation on Implementing Telework: Lessons learned from Four Federal Agencies
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1,480 recommendations
Have you ever led a staff meeting and realized that it was clear that a good chunk of the people there had no clue what you were talking about when you alluded to Howdy Doody, Tonto or Slinkies? Or when new staff seems to be more absorbed in their iPad instead of your pearls of wisdom?
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Did today’s ice sheet over DC cause you to wish your agency supported teleworking? It’s now encouraged by law, but how do agencies actually get it implemented? The IBM Center has released a new report examining the experiences of four pioneering agencies and what they learned, so you don’t have to!
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1,697 recommendations
This report offers practical implementation advice to agency leaders and front-line managers faced with implementing the newly-enacted law expanding telework opportunities to over one million federal workers, “The Telework Enhancement Act of 2010.”
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Mr. Fulgham is responsible for the FBI’s overall information technology (IT) efforts, including developing the FBI’s IT strategic plan and operating budget.
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2,189 recommendations
Conversation with Authors Series profiles three recent center reports with authors Dr. David Wyld on Cloud Computing in Government, Dr. Vicki Grant on Process Improvement in Social Service Delivery, and Prof. Sukumar Ganapati on the use of GIS in engaging citizens.
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1,846 recommendations
This video provides a sampling of the hundreds of government executives we have interviewed over the years. Enjoy insights from these government leaders...
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2,074 recommendations
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