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The Operator's Manual - An Update of Chapter 3: People

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The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.

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Seth Diamond
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New York City Department of Homeless Services

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Getting Big Things Done in Government
Two professional associations, the American Society for Public Administration and the National Academy of Public Administration, have joined to sponsor a...

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America's Got Talent
Wednesday, May 8, 2013 - 16:41
Public Service Recognition Week recognizes a lot of hidden talent across the government. But is that talent always...
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Ms. McGrath leads the Department’s efforts to better synchronize, integrate and coordinate DoD business operations
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Federal agencies have developed “open government plans” in response to an early directive by President Obama.
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1,581 recommendations
The mission of the National Guard Bureau Joint Process Improvement Office is to create a culture of continuous improvement by deploying tools, training, and mentoring soldiers and airmen throughout the National Guard.
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“Abracadabra,” “hocus-pocus” and “presto-chango” are clichéd magic words designed to deliver a variety of wishes to boys and girls in books. Sometimes they work, and sometimes they don’t, and sometimes they have perverse effects. The lesson, typically, is to be careful of what you wish for.
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Dr. Mergel discusses the managerial, cultural, behavioral, and technological issues that public managers face in starting and maintaining Wikis.
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As with each edition, this issue of The Business of Government magazine has as its focus the core mission of the Center—connecting research to practice as a means to improve public management. We do this by bringing together insights and perspectives, blended with an equal measure of practicality and reflection, from an array of government leaders, public managers, thinkers, practitioners, and academics.
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This guide offers ideas on how agencies can start closing the gaps between managers and staff, as well as tips on how to use the Staff/Manager Alignment Score to supplement and refine efforts to improve the workplace.
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Big problems call for big solutions. And so, with the states mired in historically unpleasant fiscal times, many have decided they need to go far beyond Band-Aid solutions in favor of tourniquets and transplants.
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In a new report titled “Fit for Purpose?” - Richard Boyle and Muiris MacCarthaigh with the Institute of Public Administration in Dublin identify some of the key challenges for Irish public administration and some of the priority areas where change is necessary. This report may not be your idea of fun “summer reading,” but it may prove to be the kind of thinking we need to consider as we too think about how well suited our government is for the challenges ahead.
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This article is adapted from Scott P. Overmyer, “Implementing Telework: Lessons Learned from Four Federal Agencies” (Washington, DC: IBM Center for The Business of Government, 2010).
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