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The Operator's Manual - An Update of Chapter 3: People

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The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.

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Seth Diamond
Commissioner
New York City Department of Homeless Services

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Getting Big Things Done in Government
Two professional associations, the American Society for Public Administration and the National Academy of Public Administration, have joined to sponsor a...

On the blog

America's Got Talent
Wednesday, May 8, 2013 - 16:41
Public Service Recognition Week recognizes a lot of hidden talent across the government. But is that talent always...
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The U.S. Air Force must balance capabilities between current combat operations and the need to address emerging threats and challenges, with the ultimate aim to be lean, lethal, and agile.
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GAO is uniquely positioned to help address the nation’s challenges and identify opportunities. GAO seeks not only to help position the government to better manage risks that could compromise the nation’s security, health, and solvency, but also to identify opportunities for managing government resources wisely for a more sustainable future.
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This edition of The Business of Government magazine provides a glimpse into the many challenges, risks, and opportunities facing today’s government executives.
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On this program, we introduce a select group of government leaders who offer their insights, outline successes, and tell us how they, in their own unique way, are making a difference in an era of fiscal austerity.
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What is transformational leadership? How have government leaders successfully led transformational change? When should government leaders consider undertaking transformation initiatives? These questions and so much more will be explored with Bob Reisner, author of the recent IBM Center report, A Leader’s Guide to Transformation: Developing a Playbook for Successful Change Initiatives.
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Ms. Erin C. Conaton is the Undersecretary of the Air Force, Washington, D.C. She was confirmed March 4, 2010.
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Learn how program managers can assess whether their efforts to increase citizen participation in their programs are making a difference.
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Robert Reisner, an expert in government transformation, has culled these insights in his recent IBM Center report, A Leader’s Guide to Transformation: Developing a Playbook for Successful Change Initiatives. Based on these interviews, Reisner frames a series of interrelated steps that a government executive should consider when they undertake any transformation initiative.
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858 recommendations
Social security is a well-established part of the societal landscape in traditional westernized countries. There are a variety of approaches, and there are substantial differences between the operation of social security under the predominantly insurance-based (or Bismarckian) systems and the social assistance (Beveridge) systems.
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