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The Operator's Manual - An Update of Chapter 3: People

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The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.

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Seth Diamond
Commissioner
New York City Department of Homeless Services

In the magazine

Getting Big Things Done in Government
Two professional associations, the American Society for Public Administration and the National Academy of Public Administration, have joined to sponsor a...

On the blog

America's Got Talent
Wednesday, May 8, 2013 - 16:41
Public Service Recognition Week recognizes a lot of hidden talent across the government. But is that talent always...
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During the 1980s, New York City mayor Ed Koch was renown for wandering the streets asking citizens the simple question: “How am I doing?” Now, the Comptroller General of the United States thinks that maybe we as a Nation need to ask that simple, but powerful, question.
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Cari Dominguez
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David Chu
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