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The Operator's Manual - An Update of Chapter 3: People

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The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.

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Seth Diamond
Commissioner
New York City Department of Homeless Services

In the magazine

Getting Big Things Done in Government
Two professional associations, the American Society for Public Administration and the National Academy of Public Administration, have joined to sponsor a...

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America's Got Talent
Wednesday, May 8, 2013 - 16:41
Public Service Recognition Week recognizes a lot of hidden talent across the government. But is that talent always...
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Vice President for Sustainability, United States Postal Service (USPS)
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She ensures compliance with laws, regulations, and published ATF policies and procedures which protect the financial, program, and management integrity of the Bureau.
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Conversation with Authors Series profiles three recent center reports with authors Dr. David Wyld on Cloud Computing in Government, Dr. Vicki Grant on Process Improvement in Social Service Delivery, and Prof. Sukumar Ganapati on the use of GIS in engaging citizens.
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Defense Secretary Robert Gates delivered a much-ballyhooed speech this past week about the urgent need to cut defense spending by at least $15 billion. It is worth reading! I had a different take than other media coverage, though. . .
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This initial column on Governing in the Digital Landscape defines Gov 2.0 as "activities that regulate and utilize the digital landscape," and explains why it is essential that as many citizens as possible involve themselves in the process.
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HUD's Open Government Plan is framed around the department's strategic goals. Its leaders decided to make President Obama's hallmark initiative a way of getting business done and not just another compliance exercise.
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Some things can move fast in bureaucracies! President Obama signed Executive Order 13522, “Creating Labor-Management Forums to Improve Delivery of Government Services,” in early December to resurrect the labor-management partnerships from the Clinton era.
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