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The Operator's Manual - An Update of Chapter 3: People

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The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.

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Seth Diamond
Commissioner
New York City Department of Homeless Services

In the magazine

Getting Big Things Done in Government
Two professional associations, the American Society for Public Administration and the National Academy of Public Administration, have joined to sponsor a...

On the blog

America's Got Talent
Wednesday, May 8, 2013 - 16:41
Public Service Recognition Week recognizes a lot of hidden talent across the government. But is that talent always...
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This book is written for senior management teams, consisting of both political and career executives. It is these teams that must navigate the seemingly endless rules and procedures of government.
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In a dynamic global landscape, the U.S. Department of State has also sought to advance diplomacy by pursuing effective knowledge-sharing as well as expanding the use of collaborative technology. What is eDiplomacy? How is eDiplomacy moving State from a culture of need to know toward a culture of a need to share?
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Richard Boly is a career U.S. diplomat and currently the Director of the Office of eDiplomacy, an applied technology think tank for the U.S. Department of State.
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With more than 220 years of service to the nation, the U.S. Coast Guard is a military, multi-mission maritime organization that safeguards the U.S. economic and security interests. From the oil platforms of the northern Arabian Gulf to the interior rivers, to an increasingly open and accessible Arctic, the Coast Guard ensures the safety, security, and stewardship of our maritime domain.
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533 recommendations
This edition of The Business of Government magazine provides a glimpse into the many challenges, risks, and opportunities facing today’s government executives. More importantly, it introduces a select group of government leaders who offer their insights, outline successes, and tell us how they, in their own unique way, are making a difference in an era of fiscal austerity.
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This report offers practical advice to public managers and political leaders who are addressing complex public challenges through multi-organizational networks.
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The American Recovery and Reinvestment Act of 2009 (Recovery Act) mandated that agencies quickly commit more than $787 billion in tax benefits; grants, loans, and contracts; and entitlements.
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Government today spends more on information technology (IT) overhead costs than on the direct costs of mission systems.
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Our governing institutions must be reformed in order to meet the enormous tasks we face as a nation.
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321 recommendations
National competitiveness is no longer defined solely by measures of international trade or relative cost competitiveness.
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