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The Operator's Manual - An Update of Chapter 3: People

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The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.

On the Radio Hour

Jerry Friedman
Executive Director
American Public Human Services Association

In the magazine

Reform of the Federal IT Budget - Increasing Strategy, Decreasing Complexity
The federal budget process is an exercise in time travel. At any given moment, agency budget and program managers may live in as many as three years at the...

On the blog

Leadership: It's Both Lonely and a Team Sport
Monday, March 18, 2013 - 22:48
Ask any senior leader and he or she will tell you that leadership is both a lonely game and a team sport.
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Our governing institutions must be reformed in order to meet the enormous tasks we face as a nation.
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Two professional associations, the American Society for Public Administration and the National Academy of Public Administration, have joined to sponsor a series of forums addressing the management challenges likely to face whomever is sworn in as president in January 2013. One of these forums examined the leadership challenges associated with getting big things done, and explored lessons from past experiences.
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Sam Heyman founded the Partnership for Public Service in September 2001 to address the need for reform in government service.
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