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The Operator's Manual - An Update of Chapter 3: People

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The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.

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Jerry Friedman
Executive Director
American Public Human Services Association

In the magazine

Reform of the Federal IT Budget - Increasing Strategy, Decreasing Complexity
The federal budget process is an exercise in time travel. At any given moment, agency budget and program managers may live in as many as three years at the...

On the blog

Leadership: It's Both Lonely and a Team Sport
Monday, March 18, 2013 - 22:48
Ask any senior leader and he or she will tell you that leadership is both a lonely game and a team sport.
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Ask any senior leader and he or she will tell you that leadership is both a lonely game and a team sport.
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The Center completed the updates for the Operator’s Manual for Administration officials, incorporating lessons learned since the last printing.
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This revised 2013 edition was written for newly appointed government agency heads and their senior management teams, Getting It Done addresses the environment of government.
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As Federal executives look forward for the second term of the Obama Administration, the Center has renewed our look at factors that can help them achieve success. Use the links below to order or download chapters of the book.
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158 recommendations
The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on people reflects advances based on extensive practical research published by the Center since 2009 on changes, challenges, and opportunities surrounding the workplace, the nature of work, and the workforce charged with performing the activities of government.
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71 recommendations
The IBM Center is releasing an update to its 2009 The Operator’s Manual for the New Administration for the use of new executives in the federal government. This updated chapter on leadership reflects advances based on extensive practical research published by the Center since 2009 on the success of real leaders and provides insights on how government executives can better lead their agencies and programs.
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127 recommendations
The IBM Center’s newly-released “Next Four Years” Resource Center updates its 2009 Presidential Transition materials for new political appointees. But it offers more in the way of other good government imperatives that will challenge leaders tomorrow.
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99 recommendations
The IBM Center is releasing an update to its 2009 “The Operator’s Manual for the New Administration” for the use of new executives in the federal government. This updated chapter reflects statutory changes since 2009 and provides insights on how executives can improve performance in their agencies’ programs.
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158 recommendations
How can leaders of Federal programs improve outcomes by capitalizing on approaches and tools developed in the “chiefs” communities (Chief Financial, Information, Acquisition, and Human Capital Officers)?
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329 recommendations
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