Balancing Independence and Positive Engagement:  How Inspectors General Work with Agencies and Congress

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The authors of this report undertook a series of confidential interviews with staff in three institutions to gather candid insights.

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Seth Diamond
Commissioner
New York City Department of Homeless Services

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Pursuing IT Standardization and Consolidation: Insights from Dave Bowen, Director of Health Information Technology and Chief Information Officer, Defense Health Agency, U.S. Department of Defense
The provision of health services is a critical and significant mission within each branch of the U.S. Military, as well as an integral part of the U.S....

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Weekly Roundup: April 20 - 24, 2015
Friday, April 24, 2015 - 07:52
Articles from across the Web that we at the IBM Center for The Business of Government found interesting, April 20-24,...
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Dr. Behn prepared this report to summarize and present the questions most frequently posed to citiStat staff and to Mayor Martin O'Malley. The report explains how CitiStat should be viewed as a management strategy rather than a management system. When...
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Come November 2008, the winning team for one of the presidential candidates will be asking the question, "We won! Now what??" Of course, the answer is, "We have to deliver on the President’s promises!" But exactly who actually delivers? The President’s...
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Since the passage of the government Performance and Results Act of 1993, there has been increased interest in the federal government on improving service delivery and delivering results. Dr. Maleyeff’s report is a comprehensive review of how public sector...
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Reviews a new book, "Transforming Performance Measurement," by Dean Spitzer, on corporate performance measurement trends.
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This report focuses on the procurement function within higher education. Since universities are spending billions of dollars on a range of goods and services, it seemed prudent to conduct a benchmarking study of procurement practices across a broad range of...
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Philadelphia’s SchoolStat is a case study of the adaptation of a successful management model, CompStat, developed over a decade ago by new York City’s Police Department. The model has since been adapted by various city agencies in new York; by cities,...
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Technology and E-Government...
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Human Capital Management; Strategic Thinking; Organizational Transformation; Managing for Performance and Results...
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Jonathan "Jock" Scharfen
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