Less than a month after taking office, President Obama
signed the American Recovery and Reinvestment Act, a $787
billion piece of legislation that provided temporary dollars
to 28 agencies through more than 200 programs.
What is the value of time? Is it measured in cost, in service levels, in quality? If you were
running a government agency and you could reduce your claims processing time from over
300 days to fewer than 60, what would that be worth to your agency and those it serves?
Most government activities are managed through programs
in agencies. The pace of technology and business change is
causing leading organizations that have always collaborated
to move to a new model of managing activities from a cross-program
view, leveraging resources to more effectively serve
a citizen or business.
Senior executives leading agency mission support functions
(chief financial, information, acquisition, and human capital
officers) face a range of cross-pressures from different stakeholders.
How can they—and key federal mission leaders—
jointly leverage their efforts to improve agency mission results?