How do incoming leaders institutionalize getting things done quickly, while still ensuring accountability? The path from a political campaign promise to delivering a citizen service is a long journey.

The increasing chorus of calls for more accountability reaches beyond recent demands for firing officials at the IRS, VA, and GSA for various perceived misdeeds. Just what is accountability, and how can it be seen as a constructive, instead of a punitive, element of public management?

What ever became of the new statutory provision requiring agencies to “identify low-priority program activities?”

Through fast government, public-sector leaders make time a key performance metric in government efficiency and effectiveness initiatives—time saved by streamlining operations, improving the quality of government services, and reducing barriers to citizen engagement.