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Today’s senior managers are tempted to begin analytics programs before determining the mission-essential questions they are seeking data to answer.
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In the magazine
The federal budget process is an exercise in time travel. At
any given moment, agency budget and program managers
may live in as many as three years at the...
On the blog
Wednesday, January 8, 2014 - 17:47
The Clinton Administration promoted customer service. The Bush Administration expressed sympathy for taxpayers. The...
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Today’s senior managers are tempted to begin analytics programs before determining the mission-essential questions they are seeking data to answer.
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The IBM Center for The Business of Government has
looked across our interactions with government leaders and stakeholders, as well as the
considerable work and thinking of our authors, to identify a set of trends that will
drive change in government.
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201 recommendations
Is this a Golden Age for citizen involvement in government? As dismayed as some may be with the political process, there are growing opportunities for meaningful engagement in many areas, thanks to growing social media tools and a willingness to participate by many ordinary people.
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What we seek to do is go beyond the buzz to introduce and connect our readers to actual public-sector executives who are leading agencies or initiatives that are focused on critical missions. The leaders profiled in this edition offer compelling insights, lessons learned, and, most of all, advice to others that is marked by clarity of mind and a sense of purpose. It is truly leadership in action...
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Citizen engagement has traditionally been viewed as citizens participating in community activities such as testifying on policy proposals, budgets, and strategic plans. But government does more than policy and budget. And citizens want to do more than testify or volunteer at the local food bank.
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296 recommendations
The Center completed the updates for the Operator’s Manual for Administration officials, incorporating lessons learned since the last printing.
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222 recommendations
As Federal executives look forward for the second term of the Obama Administration, the Center has renewed our look at factors that can help them achieve success. Use the links below to order or download chapters of the book.
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How do you transform the nation’s record keeper? David Ferriero, archivist of the US has a plan. Why make 12 billion pieces of paper available to the world? Ferriero thinks it is mission critical. David Ferriero, archivist of the United States joined me recently on The Business of Government Hour.
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