NASA wants to concentrate its limited resources on deep-space exploration and cede lower-Earth orbit to a burgeoning commercial space sector. Achieving these two goals requires transformational change. The shuttle successor partnership with the private sector can initiate such change. This is indeed a case about transformative change—a radically new way of performing an existing government task.
"Using technology [in an innovative manner], I think we have the best of both worlds. We serve the clients better. They’re happy with us. We save them time and money, and as they interact with us [more effectively] we save [the City] time and money.”