Public services are traditionally delivered through a number of government agencies via programs that are not connected to each other. In the midst of this decentralized fragmentation, two trends - a citizen-centric philosophy and network model of service...
Dr. Keon Chi's report identifies four inter-related strategies for transforming state governments: results-oriented governance, anticipatory governance, collaborative governance, and transparent governance.
This report assesses the lessons learned from government
organizations that have successfully implemented shared services
and recommends best practices for those considering doing so.
The results on shared services are particularly
important as shared...
Technology makes it almost too easy to collect performance information. In fact, a major complaint in many government agencies is information overload. The real challenge is: how do you make sense out of it all?
Wells discusses how SSA is assessing and planning for the pending retirement wave. He describes some of the solutions to the retirement problem that SSA is considering, including workforce transition planning, succession planning, and new recruitment...
Government, like the private sector,
is now beginning to tap into and deploy the resources of organizations
and individuals in other sectors to develop and create innovations,
such as new ways to deliver public services.
In the private sector, the once...