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How do outreach organizations assist government agencies in delivery services? What dynamics lead to effective collaboration between these outreach organizations and government programs? Join host Michael Keegan as he explores Collaboration between Government and Outreach Organizations: A Case Study of the Department of Veterans Affairs with Professors Lael Keiser and Susan Miller on A Special Editor of The Business of Government Hour -- A Conversation with Authors.

On the Radio Hour

Seth Diamond
Commissioner
New York City Department of Homeless Services

In the magazine

Getting Big Things Done in Government
Two professional associations, the American Society for Public Administration and the National Academy of Public Administration, have joined to sponsor a...

On the blog

Promising Practices for Interagency Collaboration
Wednesday, February 19, 2014 - 23:02
GAO has issued a series of reports over the past three years identifying more than 80 areas where there is potential...
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Spring 2008 Edition
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"I always say that we have two customers: the agencies that we support and the American people. That customer challenge is always in front of us to do a better and better job.”
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“For 40 years, DOT has been helping build highways, bridges, and overseeing the highways and seaways, so one of our focus areas has been on engineers. But we want to attract all disciplines, from administrative positions to IT, from HR to security, from safety to procurement.”
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"A chief operating officer is like a pacemaker for an organization, trying to make sure that the heart of the organization is beating at a healthy, regular rate, the blood is circulating, getting to all the extremities, so that people can do their job. I look for ways to make the organization even healthier so people can do their job better.”
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"What we are finding through high-end computation is that we have enough power now to be able to simulate nature itself. We can literally twist the knobs and explore different phenomena and different regions of behavior.”
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"We have a system where the savings accrue, in the case of electronic health records, to the payers, and the benefits are made to the patients, but the doctors are the ones who have to buy the system. We’re looking at how we make sure that there is a sharing of that savings with physicians.”
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Mr. Arnolie NSF's Director of the Office of Information and Chief Human Capital Office of Resource Management
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"We’ve gone through three exercises in which we have shifted resources from various parts of the world…. The goal here is to make sure that we have positioned our personnel and our financial resources so that they are most strategically aligned with the foreign policy goals.”
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"I think it’s important to note why we have congestion. It’s a basic supplyand- demand imbalance in which you have a fixed set of supply [with] too much demand relative to the available supply at certain periods of the day.”
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