With the creation of the Defense Health Agency, DoD has taken a step in changing the way it delivers care. DHA is the starting point for comprehensive enterprise-wide reform. It is a leading example for how DoD will seek to modernize and integrate its system of care -- creating a stronger, better and more resilient military health system for the future.
This guide offers ideas on how agencies can start closing the gaps between managers and staff, as well as tips on how to use the Staff/Manager Alignment Score to supplement and refine efforts to improve the workplace.
This article is adapted from Susan Hannam and Bonni Yordi,
“Engaging a Multi-Generational Workforce: Practical Advice
for Government Managers” (Washington, DC: IBM Center for
The Business of Government, 2011).
Over the last 13 years, we published more than 300 research reports and interviewed some
300 senior government executives. It is from this rich library that we’ve identified several
broad societal trends that we believe are changing what it takes to be a successful leader at
all levels of government.
I always consider a conference a success if I come away inspired by one big idea. That happened to me at the recent annual conference of the American Society for Public Administration. I’ve been mulling over a series of presentations given at that conference that coincidentally helped me think more clearly about “complexity theory” and “complex adaptive systems.”
Now that health care reform has been enacted, people have begun working on the details of implementing the new law. The University of Maryland School of Public Policy and the IBM Center for The Business of Government are collaborating to offer a unique voice on the major implementation issues surrounding health care reform.
FAA Administrator Randy Babbitt leads an organization moving swiftly into the future now: What is FAA’s Next Generation Air Transportation System? How will NextGen improve the national air system? What is FAA doing to continue to be a global leader in aviation? Join us on the next The Business of Government Hour and find out!