Topic 4: Technology, Transparency, and Participatory Democracy

President Obama issued a memorandum on Transparency and Open Government following his inauguration in early 2009. The memo outlined his commitment to greater transparency, increased citizen participation, and more collaboration. This commitment acknowledges that government cannot solve by itself the challenges facing our nation.

Conversations with Leaders: Dr. Robert Childs

In the corporate world, and throughout the federal government, information is a very valuable asset. Having timely access to this information, and using it to inform strategic decision making, have become critical in today’s competitive, networked, and interconnected world. Information technology (IT) plays a central role in making this happen. We spoke with Dr. Robert D.

Weekly Roundup: December 11-15, 2017

Clock Is Ticking. In an op-ed for Government Executive, Stan Soloway writes: “While better government management was a major theme of the Trump campaign, a real management agenda—one that is cogent, coordinated, leadership-driven, and focused on improving institutional and mission performance—is not yet in evidence. I’ve been in and around government for more than three decades, across five administrations.

Drivers Transforming Government: Digital

Note: The IBM Center recently released Seven Drivers Transforming Government, a series of essays exploring key drivers of change in government. It is based on our research and numerous insights shared by current and former government officials.

Digital Service Teams: Challenges and Recommendations for Government

The British government successfully pioneered the use of a national, semi-independent “surge team” to tackle large-scale technology-driven challenges facing it. The U.S. federal government adapted this approach to improve the success of its own operations in 2014, titling its top-level team as the “U.S. Digital Service.”  It then created a small internal software development and service organization, dubbed “18F,” to support both USDS and individual agencies.  And individual agencies are creating their own internal digital service teams, as well.

Making Open Innovation Ecosystems Work: Case Studies in Healthcare

In the mist of tightening budgets, many government agencies are being asked to deliver innovative solutions to operational and strategic problems. One way to address this dilemma is to participate in open innovation. This report addresses two key components of open innovation:

Using Innovation and Technology to Improve City Services

In this report, Professor Greenberg examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents. She explores a variety of success factors associated with effective service delivery at the local level, including:

How Will Government Adapt?

The National Academy of Public Administration’s November 2014 annual meeting raised a number of key issues facing public administrators in coming years. The IBM Center for The Business of Government collaborated with the Academy to highlight some key findings and takeaways from that meeting.

Six Trends Driving Change in Government

Today, government is in the midst of significant changes that have both near-term consequences and lasting impact. Such changes become more complex in nature and more uncertain in effect. At the same time, the demands on government continue to grow while the collective resources available to meet such demands are increasingly constrained. Government leaders, managers, and stakeholders face major challenges, including: fiscal austerity, citizen expectations, the pace of technology and innovation, and a new role for governance.

Rulemaking 2.0: Understanding and Getting Better Public Participation

This report provides important insights in how governments can improve the rulemaking process by taking full advantage of Rulemaking 2.0 technology. The report’s findings and recommendations are based on five experiments with Rulemaking 2.0 conducted by CeRI researchers, four in partnership with the Department of Transportation and one with the Consumer Financial Protection Bureau.

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