by Project Title "Business of Government Journal - Winter 2005" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government - Winter 2002" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Fall 1999" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Fall 2000" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Fall 2001" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - January/February 1998" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - July/August 1998" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - March/April 1998" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - May/June 1998" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - September/October 1998" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Spring 1999" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Spring 2000" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Spring 2001" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Spring 2002" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Spring 2004" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Spring 2005" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Summer 1999" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Summer 2000" Mark A. Abramson, IBM Center for The Business of Government "The Business of Government Journal - Summer 2003" Mark A. Abramson, IBM Center for The Business of Government "A Changing Workforce: Understanding Diversity Programs in the Federal Government" J. Edward Kellough, University of Georgia Katherine C. Naff, San Francisco State University "A Learning-Based Approach to Leading Change" Barry Sugarman, Lesley College "A Manager's Guide to Choosing and Using Collaborative Networks" H. Brinton Milward, Ph.D., Eller College of Management Keith G. Provan, Ph.D., Eller College of Management "A Manager's Guide to Resolving Conflicts in Collaborative Networks" Lisa B. Bingham, Indiana University Rosemary O'Leary, The Maxwell School of Syracuse University "A Model for Increasing Innovation Adoption: Lessons Learned from the IRS e-file Program" Stephen H. Holden, University of Maryland Baltimore County "A Vision of the Government as a World-Class Buyer: Major Procurement Issues for the Coming Decade" Jacques S. Gansler, University of Maryland "A Weapon on the War for Talent: Using Special Authorities to Recruit Crucial Personnel" Hal G. Rainey, University of Georgia "Advancing High End Computing: Linking to National Goals" Barry Bozeman, Georgia Institute of Technology Juan Rogers, Georgia Institute of Technology "An Assessment of Brownfield Redevelopment Policies: The Michigan Experience" Richard C. Hula, Michigan State University "Applying 21st-Century Government to the Challenge of Homeland Security" Elaine C. Kamarck, Harvard University "Assessing a State's Readiness for Global Electronic Commerce: Lessons from the Ohio Experience" Steven I. Gordon, Ohio Supercomputer Center J. Pari Sabety, Ohio State University "Assessing Partnerships: New Forms of Collaboration" Robert Klitgaard, Claremont Graduate University Gregory F. Treverton, The RAND Graduate School "Assessing the Impact of IT-Driven Education in K-12 Schools" Ganesh Bhatt, Morgan State University "Audited Financial Statements: Getting and Sustaining "Clean" Opinions" Douglas A. Brook, Naval Postgraduate School "Becoming an Effective Political Executive: 7 Lessons from Experienced Appointees." Judith E. Michaels "Benchmarking Procurement Practices in Higher Education" Susan B. Purdum, The Pennsylvania State University Kusumal Ruamsook, Ph.D., The Pennsylvania State University Richard R. Young, Ph.D., C.P.M., The Pennsylvania State University "Best Practices for Implementing Agile Methods: A Guide for Department of Defense Software Developers" Ann L Fruhling, University of Nebraska at Omaha Alvin E Tarrell, University of Nebraska at Omaha "Biometrics: Enhancing Security in Organizations" Babita Gupta, California State University, Monterey Bay "Bridging the Digital Divide for Hard-to-Reach Groups" Heike Boeltzig, Institute for Community Inclusion (ICI) Doria Pilling, City University "Bridging the Knowledge and Skills Gap: Tapping Federal Retirees" Jay Liebowitz, Johns Hopkins University "Building a Comprehensive Open Source Intelligence Capability: Perspectives From IBM Corporation" W. Scott Gould, IBM "Business Improvement Districts and Innovative Service Delivery" Jerry Mitchell, Baruch College "Can Governments Create Universal Internet Access? The Philadelphia Municipal Wireless Network Story" Rajiv D. Banker, Temple University Abhijit Jain, Cisler College of Business Munir Mandviwalla, Temple University "Collaboration and Performance Management in Network Settings: Lessons from Three Watershed Governance Efforts" Mark Imperial, University of North Carolina-Wilmington "Collaboration: Using Networks and Partnerships" John M. Kamensky, IBM Business Consulting Services "Commerce Comes to Government on the Desktop: E-Commerce Applications in the Public Sector" Genie N.L. Stowers, San Francisco State University "Communities of Practice: A New Tool for Government Managers" Xavier de Souza Briggs, Harvard University William M. Snyder, Social Capital Group "Competitive Sourcing: What Happens to Federal Employees?" Jacques S. Gansler, University of Maryland William Lucyshyn, University of Maryland "Computerisation and E-Government in Social Security: A Comparative International Study" Mark Adler, University of Edinburgh Paul Henman, University of Queensland "Contracting for the 21st Century: A Partnership Model" Wendell C. Lawther, University of Central Florida "Cooperation Between Social Security and Tax Agencies in Europe" Danny Pieters, K.U. Leuven Paul Schoukens, K.U. Leuven Bernhard Zaglmayer, K.U. Leuven (Catholic University of Leuven) "Corporate Strategic Planning in Government: Lessons from the United States Air Force" Colin Campbell, University of British Columbia "Creating a Culture of Innovation:10 Lessons from America's Best Run City" Robert B. Denhardt, Arizona State University Janet Vinzant Denhardt, Arizona State University "Credit Scoring and Loan Scoring: Tools for Improved Management of Federal Credit Programs" Thomas H. Stanton, Johns Hopkins University "Delivery of Benefits in an Emergency: Lessons from Hurricane Katrina" Thomas H. Stanton, Johns Hopkins University "Designing and Implementing Performance-Oriented Payband Systems" James R. Thompson, University of Illinois Chicago "Designing Competitive Bidding for Medicare" John Cawley, Cornell University Andrew Whitford, University of Georgia "Determining a Level Playing Field for Public-Private Competition" Lawrence L. Martin, University of Central Florida "Digitally Integrating the Government Supply Chain: E-Procurment, E-Finance, and E-Logistics" Jacques S. Gansler, University of Maryland William Lucyshyn, University of Maryland Kimberly M. Ross, University of Maryland "Driving Operational Innovation Using Lean Six Sigma" George T. Byrne, IBM "Effectively Managing Professional Services Contracts: 12 Best Practices" Sandra L. Fisher, Clarkson University Michael Wasserman, Clarkson University Paige Wolf, Ph.D., SPHR, George Mason University "Efficiency Counts: Developing the Capacity to Manage Costs at the Air Force Material Command" Michael Barzelay, London School of Economics and Political Science Fred Thompson, Willamette University "E-Government 2001" Mark A. Abramson, IBM Center for The Business of Government "E-Government 2003" Mark A. Abramson, IBM Center for The Business of Government "Engaging Citizens in Measuring and Reporting Community Conditions: A Manager's Guide" Alfred T. Ho, Indiana University-Purdue University Indianapolis "Enhancing Security Throughout the Supply Chain" David Closs, Michigan State University Edmund McGarrell, Michigan State University "Entrepreneurial Government: Bureaucrats as Businesspeople" Anne Laurent, Government Executive Magazine "E-Reporting: Strengthening Democratic Accountability" Mordecai Lee, University of Wisconsin-Milwaukee "Executive Response to Changing Fortune: Sean O'Keefe as NASA Administrator" W. Henry Lambright, Syracuse University "Extraordinary Results on National Goals: Networks and Partnerships in the Bureau of Primary Health Care's 100%/0 Campaign" John Scanlon, JSEA, Inc. "Federal Credit Programs: Managing Risk in the Information Age" Thomas H. Stanton, Johns Hopkins University "Federal Intranet Work Sites: An Interim Assessment" Julianne G. Mahler, George Mason University Priscilla Regan, George Mason University "Financial Risk Management in the Federal Government: Overview, Practice, and Recommendations" Richard J. Buttimer, Jr., University of Texas at Arlington "Five Management Challenges in an Internet-Enabled World" Marty Wagner, IBM Center for The Business of Government "Franchise Funds in the Federal Government: Ending the Monopoly in Service Provision" John J. Callahan, JJC Consulting "From E-Government to M-Government? Emerging Practices in the Use of Mobile Technology by State Governments" M. Jae Moon, Texas A & M University "From Forest Fires to Hurricane Katrina: Case Studies of Incident Command Systems" Donald Moynihan, University of Wisconsin-Madison "Getting to Know You: Rules of Engagement for Political Appointees and Career Executives" Joseph A. Ferrara, Georgetown University Lynn C. Ross, Georgetown University "Global Movement Management: Securing the Global Economy" Christian J. Beckner, IBM W. Scott Gould, IBM "Governance & Public Security" Alasdair Roberts, Syracuse University "Government Garage Sales: Online Auctions as Tools for Asset Management" David C. Wyld, Southeastern Louisiana University "Government Management of Information Mega-Technology: Lessons from the Internal Revenue Service’s Tax Systems Modernization" Barry Bozeman, Georgia Institute of Technology "Government Reorganization: Strategies and Tools to Get It Done" Hannah Sistare, National Academy of Public Administration "Grants Management in the 21st Century: Three Innovative Policy Responses" Timothy J. Conlan, George Mason University "Growing Leaders for Public Service" Ray Blunt "How Federal Programs Use Outcome Information: Opportunities for Federal Managers" Harry Hatry, Urban Institute Elaine Morley, Urban Institute Shelli Rossman, Urban Institute Joseph Wholey, University of Southern California "Human Capital 2002" Mark A. Abramson, IBM Center for The Business of Government Nicole W. Gardner, IBM Global Business Services "Human Capital 2004" Jonathan D. Breul, IBM Center for The Business of Government Nicole W. Gardner, IBM Global Business Services "Human Capital Reform: 21st Century Requirements for the United States Agency for International Development" Amanda M. Fulmer, National Policy Association Anthony C. E. Quainton, National Policy Association "Implementing Alternative Sourcing Strategies: Four Case Studies" Jacques S. Gansler, University of Maryland William Lucyshyn, University of Maryland "Implementing OMB's Program Assessment Rating Tool (PART): Meeting the Challenges of Integrating Budget and Performance" John B. Gilmour, College of William & Mary "Implementing State Contracts for Social Services: An Assessment of the Kansas Experience" Jocelyn M. Johnston, American University Barbara S. Romzek, University of Kansas "Improving Service Delivery in Government with Lean Six Sigma" John Maleyeff, Ph.D., Rensselaer Polytechnic Institute, Hartford Campus "Innovation" Mark A. Abramson, IBM Center for The Business of Government "Innovation in E-Procurement: The Italian Experience" Mita Marra, Italian National Research Council "Innovation in the Administration of Public Airports" Scott E. Tarry, University of Nebraska Omaha "Integrating Performance and Budgets: The Budget Office of Tomorrow" Jonathan D. Breul, IBM Center for The Business of Government "Integrating Service Delivery Across Levels of Government: Case Studies of Canada and Other Countries" Dr. John Langford, University of Victoria Dr. Jeffrey Roy, Dalhousie University "Interagency Acquisitions: What is the Problem?" Allan V Burman, Ph.D., George Mason University Marty Wagner, IBM Center for The Business of Government "International Experience Using Outsourcing, Public-Private Partnerships, and Vouchers" Jon R. Blondal, Budgeting and Public Expenditures Division, Organisation for Economic Co-operation and Development "Internet Voting: Bringing Elections to the Desktop" Robert S. Done, University of Arizona "Investing in Supply Chain Security: Collateral Benefits" James B. Rice, Jr., Massachusetts Institute of Technology Philip W. Spayd, Global Trade Systems, Inc. "IT Outsourcing: A Primer for Public Managers" Yu-Che Chen, Iowa State University James L. Perry, Indiana University "Labor-Management Partnerships: A New Approach to Collaborative Management" Richard S. Rubin, Indiana University Barry M. Rubin, Indiana University "Leaders" Mark A. Abramson, IBM Center for The Business of Government "Leadership for Change: Case Studies in American Local Government" Janet Vinzant Denhardt, Arizona State University Robert B. Denhardt, Arizona State University "Learning The Ropes: Insights for Political Appointees" Mark A. Abramson, IBM Center for The Business of Government Paul R. Lawrence "Leveraging Collaborative Networks in Infrequent Emergency Situations" Donald Moynihan, University of Wisconsin-Madison "Leveraging Networks to Meet National Goals: FEMA and the Safe Construction Networks" William Waugh, Georgia State University "Leveraging Networks: A Guide for Public Managers Working Across Organizations" Robert Agranoff, Indiana University "Leveraging Technology in the Service of Diplomacy: Innovation in the Department of State" Barry Fulton, George Washington University "Leveraging Web 2.0 in Government" Dr. Ai-Mei Chang, University of Maryland P.K. Kannan, University of Maryland "Life after Civil Service Reform: The Texas, Georgia, and Florida Experiences" Jonathan Walters, Governing Magazine "Linking Performance and Budgeting: Opportunities in the Federal Budget Process" Philip Joyce, George Washington University "LIVING WELL: Transforming America's Health Care" Julie M. Anderson, IBM Tom Romeo, IBM "Making Performance-Based Contracting Perform: What Federal Departments and Agencies Can Learn From State and Local Governments" Lawrence L. Martin, University of Central Florida "Making Public Sector Mergers Work" Peter Frumkin, Univfersity of Texas at Austin "Managing "Big Science:" A Case Study of the Human Genome Project" W. Henry Lambright, Syracuse University "Managing Across Boundaries: A Case Study of Dr. Helene Gayle and the AIDS Epidemic" Norma M. Riccucci, Rutgers University, Campus at Newark "Managing Decentralized Departments: The Case of the U.S. Department of Health and Human Services" Beryl A. Radin, American University "Managing for Better Performance: Enhancing Federal Performance Management Practices" Charles H. Fay, Rutgers University Howard Risher, HR Solutions "Managing for Results 2002" Mark A. Abramson, IBM Center for The Business of Government John M. Kamensky, IBM Business Consulting Services "Managing for Results 2005" John M. Kamensky, IBM Business Consulting Services Albert Morales, IBM Center for the Business of Government "Managing Outcomes: Milestone Contracting in Oklahoma" Peter Frumkin, Univfersity of Texas at Austin "Managing Public Dollars: New Rules, New Roles, New Opportunities for Federal Financial Managers" Jonathan D. Breul, IBM Center for The Business of Government Debra Cammer Hines, IBM Steve Watson, IBM "Managing Telecommuting in the Federal Government: An Interim Report" Louis M. Brennan, Trinity College, University of Dublin Gina Vega, Merrimack College "Managing the New Multipurpose, Multidiscipline University Research Center: Institutional Innovation in the Academic Community" Barry Bozeman, Georgia Institute of Technology "Managing Workfare: The Case of the Work Experience Program in the New York City Parks Department" Steven A. Cohen, Columbia University "Measuring the Performance in E-Government" Genie N.L. Stowers, San Francisco State University "Mediation at Work: Transforming Workplace Conflict at the United States Postal Service" Lisa B. Bingham, Indiana University "Memos to the President" Mark A. Abramson, IBM Center for The Business of Government "Modernizing Human Resources at the Internal Revenue Service" Hal G. Rainey, University of Georgia James R. Thompson, University of Illinois Chicago "Moving from Outputs to Outcomes: Practical Advice from Governments Around the World" Burt Perrin "Moving to Public-Private Partnerships: Learning from Experience around the World" Trefor P. Williams, Rutgers University "Moving Toward a More Capable Government: A Guide for Organizational Design" Thomas H. Stanton, Johns Hopkins University "Moving Toward Market-Based Government: The Changing Role of Government as the Provider" Jacques S. Gansler, University of Maryland "New Tools for Improving Government Regulation: An Assessment of Emissions Trading and Other Market-Based Regulatory Tools" Gary C. Bryner, University of Colorado School of Law "New Ways of Doing Business" Mark A. Abramson, IBM Center for The Business of Government "Pay for Performance: A Guide for Federal Managers" Howard Risher, HR Solutions "Performance Accountability: The Five Building Blocks and Six Essential Practices" Shelley H. Metzenbaum, University of Maryland "Performance Budgeting: How NASA and SBA Link Costs and Performance" Lloyd A. Blanchard, Syracuse University "Performance Leadership: 11 Better Practices That Can Ratchet Up Performance" Robert D. Behn, Harvard University "Performance Management for Career Executives: A 'Start Where You Are, Use What You Have' Guide" Christopher G. Wye, Chris Wye and Associates "Performance Management for Political Executives: A 'Start Where You Are, Use What You Have' Guide" Christopher G. Wye, Chris Wye and Associates "Performance-Based Acquistion: What is the Problem?" Allan V Burman, Ph.D., George Mason University Marty Wagner, IBM Center for The Business of Government "Post Award Contract Management: Who's Minding the Store?" Allan V Burman, Ph.D., George Mason University Marty Wagner, IBM Center for The Business of Government "Preparing for Wireless and Mobile Technologies in Government" Dr. Ai-Mei Chang, University of Maryland P.K. Kannan, University of Maryland "Privacy Strategies for Electronic Government" France Belanger, Virginia Polytechnic Institute and State University Janine Hiller, Virginia Polytechnic Institute and State University "Procurement Revolution" Mark A. Abramson, IBM Center for The Business of Government "Profiles in Excellence: Conversations with the Best of America's Career Executive Service" Mark W. Huddleston, Ohio Wesleyan University "Public Deliberation: A Manager’s Guide to Citizen Engagement" Carolyn J. Lukensmeyer, America Speaks Lars Hasselblad Torres, Global Peace Tiles Project "Public-Private Strategic Partnerships: The U.S. Postal Service-Federal Express Alliance" Oded Shenkar, The Ohio State University "Public-Sector Information Security: A Call to Action for Public-Sector CIOs" Don Heiman, National Association of State Chief Information Officers "Ramping Up Large, Non-Routine Projects: Lessons for Federal Managers from the Successful 2000 Census" William G. Barron Jr. Nancy A. Potok, McManis + Monslave Associates "Reflections on 21st Century Government Management" Steven Kelman, Harvard Donald F. Kettl, University of Pennsylvania "Reflections on Mobility: Case Studies of Six Federal Executives" Michael D. Serlin, International Institute of Business Technologies "Reforming the Federal Aviation Administration: Lessons from Canada and the United Kingdom" Clinton V. Oster, Jr., Indiana University "Religious Organizations, Anti-Poverty Relief, and Charitable Choice: A Feasibility Study of Faith-Based Welfare Reform in Mississippi" John P. Bartkowski, Mississippi State University Helen A. Regis, Louisiana State University "Restoring Trust in Government: The Potential of Digital Citizen Participation" Marc Holzer, Rutgers University James Melitski, Rutgers University Seung-Yong Rho, Rutgers, The State University of New Jersey, Newark Richard Schwester, Rutgers, the State University of New Jersey, Newark "Results of the Government Leadership Survey" Mark A. Abramson, IBM Center for The Business of Government "Rethinking U.S. Environmental Protection Policy: Management Challenges for a New Administration" Dennis A. Rondinelli, Ph.D. "RFID: The Right Frequency for Government" David C. Wyld, Southeastern Louisiana University "San Diego County's Innovation Program: Using Competition and a Whole Lot More to Improve Public Services" William B. Eimicke, Columbia University "SeaPort: Charting a New Course for Professional Services Acquisition for America's Navy" David C. Wyld, Southeastern Louisiana University "Seven Steps of Effective Workforce Planning" Ann Cotten, Schaefer Center for Public Policy "Six Trends Transforming Government" Mark A. Abramson, IBM Center for The Business of Government Jonathan D. Breul, IBM Center for The Business of Government John M. Kamensky, IBM Business Consulting Services "State Government E-Procurement in the Information Age: Issues, Practices, and Trends" M. Jae Moon, Texas A & M University "State Web Portals: Delivering and Financing E-Service" Jon P. Gant, Syracuse University Diana Burley Gant, Syracuse University Craig L. Johnson, Indiana University "Staying the Course: The Use of Performance Measurement in State Governments" Julia Melkers, University of Illinois at Chicago Katherine Willoughby, Georgia State University "Strategic Use of Analytics in Government" Thomas H. Davenport, Babson College Sirkka L. Jarvenpaa, University of Texas at Austin "Strategies for Using State Information: Measuring and Improving Performance" Shelley H. Metzenbaum, University of Maryland "Strengthening Homeland Security: Reforming Planning and Resource Allocation" Cindy Williams, Massachusetts Institute of Technology "Success Factors for Implementing Shared Services in Government" Timothy J Burns, PhD, Ramapo College of New Jersey Kathryn G Yeaton, PhD, Ramapo College of New Jersey "Supercharging the Employment Agency: An Investigation of the Use of Information and Communication Technology to Improve the Service of State Employment Agencies" Anthony M. Townsend, Iowa State University "The Acquisition Workforce: What Agency Chief Operating Officers Need to Do" Allan V Burman, Ph.D., George Mason University Marty Wagner, IBM Center for The Business of Government "The Auction Model: How the Public Sector Can Leverage the Power of E-Commerce through Dynamic Pricing" David C. Wyld, Southeastern Louisiana University "The Baltimore CitiStat Program: Performance and Accountability" Lenneal J. Henderson, University of Baltimore "The Blended Workforce: Maximizing Agility Through Nonstandard Work Arrangements" Sharon Mastracci, University of Illinois at Chicago James R. Thompson, University of Illinois Chicago "The Blogging Revolution: Government in the Age of Web 2.0" David C. Wyld, Southeastern Louisiana University "The Challenge of Coordinating 'Big Science'" W. Henry Lambright, Syracuse University "The Challenge of Developing Cross-Agency Measures: A Case Study of the Office of National Drug Control Policy" John Carnevale, Carnevale Associates Patrick J. Murphy, University of San Francisco "The Challenge of Innovating in Government" Sandford Borins, University of Toronto at Scarborough "The Challenge of Managing Across Boundaries: The Case of the Office of the Secretary in the U.S. Department of Health and Human Services" Beryl A. Radin, American University "The Defense Leadership Management Program: Taking Career Development Seriously" Joseph A. Ferrara, Georgetown University Mark C. Rom, Georgetown University "The E-Government Collaboration Challenge: Lessons from Five Case Studies" Jane Fedorowicz, Bentley College Janis Gogan, Bentley College Christine B. Williams, Bentley College "The Importance of Leadership: The Role of School Principals" Paul E. Teske, University of Colorado "The Influence of Organzational Commitment on Officer Rentention: A 12-Year Study of U.S. Army Officers" Stephanie Payne, Texas A & M University "The Management of Regulation Development: Out of the Shadows" Cornelius M. Kerwin, American University "The Multisector Workforce: How Can We Manage It Better?" Allan V Burman, Ph.D., George Mason University "The National Security Council: Recommendations for the New President" D. Robert Worley, Johns Hopkins University "The Next Big Election Challenge: Developing Electronic Data Transaction Standards for Election Administration" R. Michael Alvarez, California Institute of Technology Dr. Thad E. Hall, University of Utah "The Next Government of the United States: Challenges for Performance in the 21st Century" Donald F. Kettl, University of Pennsylvania "The Philadelphia SchoolStat Model" Leigh Botwink, University of Pennsylvania Christopher Patusky, University of Pennsylvania Mary Shelley, University of Pennsylvania "The Potential of the Government Performance and Results Act as a Tool to Manage Third-Party Government" David George Frederickson, Indiana University "The Power of Frontline Workers in Transforming Government: The Upstate New York Veterans Healthcare Network" Timothy Hoff, University at Albany "The President's Management Council: An Important Management Innovation" Margaret L. Yao, MLY Consulting "The Procurement Partnership Model: Moving to a Team-Based Approach" Kathryn Denhardt, University of Delaware "The Promise of E-Learning In Africa: The Potential for Public-Private Partnerships" Norman LaRocque, New Zealand Business Roundtable Michael Latham, CfBT Education Services Inc. "The Quest to Become One" Russ Linden "The State of Federal Websites: The Pursuit of Excellence" Genie N.L. Stowers, San Francisco State University "The Transformation of the Government Accountability Office: Using Human Capital to Drive Change" Charles Thompson, IBM Business Consulting Services Jonathan Walters, Governing Magazine "The Use of the Internet in Government Service Delivery" Steven A. Cohen, Columbia University William B. Eimicke, Columbia University "Toward a 21st Century Public Service: Reports from Four Forums" Mark A. Abramson, IBM Center for The Business of Government "Trans-Atlantic Experiences in Health Reform: The United Kingdom's National Health Service and the United States Veterans Health Administration" Marilyn A. DeLuca, New York University "Transborder Service Systems: Pathways for Innovation or Threats to Accountability?" Alasdair Roberts, Syracuse University "Transforming Federal Property Management: A Case for Public-Private Partnerships" Judith Grant Long, Harvard University "Transforming Government Supply Chain Management" Jacques S. Gansler, University of Maryland "Transforming Government Through Collaborative Innovation" Satish Nambisan, Rensselaer Polytechnic Institute "Transforming Government: The Revitalization of the Veterans Health Administration" Gary J. Young, Boston University "Transforming Government: Creating the New Defense Procurement System" Kimberly A. Harokopus, Boston College "Transforming Government: Dan Goldin and the Remaking of NASA" W. Henry Lambright, Syracuse University "Transforming Government: The Renewal and Revitalization of the Federal Emergency Management Agency" R. Steven Daniels, California Sate University, Bakersfield "Transforming Organizations" Mark A. Abramson, IBM Center for The Business of Government Paul R. Lawrence "Transforming the Intelligence Community: Improving the Collection and Management of Information" Elaine C. Kamarck, Harvard University "Understanding Electronic Signatures: The Key to E-Government" Stephen H. Holden, University of Maryland Baltimore County "Understanding Federal Asset Management: An Agenda for Reform" Thomas H. Stanton, Johns Hopkins University "Understanding Innovation: What Inspires It? What Makes It Successful?" Jonathan Walters, Governing Magazine "Using Activity-Based Costing to Manage More Effectively" Michael H. Granof, University of Texas at Austin David H. Platt, University of Texas at Austin Igor Vaysman, INSEAD "Using Evaluation to Support Performance Management: A Guide for Federal Executives" Kathryn E. Newcomer, George Washington University Mary Ann Scheirer "Using Performance Data for Accountability: The New York City Police Department's CompStat Model of Police Management" Paul E. O'Connell, Iona College "Using Technology to Increase Citizen Participation in Government: The Use of Models and Simulation" John O'Looney, University of Georgia "Using the Balanced Scorecard: Lessons Learned from the U.S. Postal Service and the Defense Finance and Accounting Service" Nicholas J. Mathys, DePaul University Kenneth Thompson, DePaul University "Using Virtual Teams to Manage Complex Projects" Sam DeMarie, Iowa State University "What All Mayors Would Like to Know About Baltimore’s CitiStat Performance Strategy" Robert D. Behn, Harvard University "Winning the Best and Brightest: Increasing the Attraction of Public Service" Carol A. Chetkovich, Mills College "Working to Transform Your Organization" Mark A. Abramson, IBM Center for The Business of Government Paul R. Lawrence "Working with Career Executives to Manage for Results" Dana Michael Harsell, University of North Dakota "Working with the Congress" John Trattner, Council for Excellence in Government "Working with the Media" John Trattner, Council for Excellence in Government