New Ways of Doing Business
This book is an invaluable guide to navigating the sometimes controversial changes taking place in the internal operations of government, the delivery of services to citizens, and the delivery of environmental programs. Possibly the most monumental change taking place in our modern government is the lessening allegiance to the old model of in-house, in-departmental performance of tasks. The new model asks "how and by whom can the tasks of government best be performed?" The answer sometimes lies with another inter-governmental department, leading to an in-house atmosphere of healthy competition and entrepreneurship, and sometimes with outside contractors.
There are also dramatic new ways in which services to the public can now be delivered: via the Internet, via contracts with private organizations, and via faith-based initiatives and business improvement districts. Experts provide valuable checklists and guidelines and case studies exploring the merits and disadvantages of these new service delivery routes.
Finally, New Ways of Doing Business explores what the editors call one of the most highly experimental policy arenas in government, that of the delivery of environmental programs. The authors of these articles explain via case study analysis many of the innovative programs currently in existence, and postulate that the traditional "command-and-control" stance of government to businesses will be superceded by a flexibility that will allow for increased "eco-efficiency" and attention to market-based regulatory tools.
Table of Contents:
Toward Government of the Future: New Ways of Doing Business
Mark A. Abramson and Ann M. Kieffaber
Part I: Changing the Internal Operations of Governement
Part II: Changing the Delivery of Services
The Use of the Internet in Government Service Delivery
Steven Cohen and William Eimicke
Implementing State Contracts for Social Services: An Assessment of the Kansas Experience
Jocelyn M. Johnston and Barbara S. Romzek
Religious Organizations, Anti-Poverty Relief, and Charitable Choice: A Feasibility Study of Faith-Based Welfare Reform in Mississippi
John P. Bartkowski and Helen A. Regis
Part III: Transforming the Delivery of Environmental Programs