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Robert D. Behn
Lecturer
Harvard University
John F. Kennedy School of Government
79 John F. Kennedy Street
Boston, MA 02138
(617) 495-9874
Email: redsox@ksg.harvard.edu
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Title: "What All Mayors Would Like
to Know About Baltimore’s
CitiStat Performance Strategy”
Description: Dr. Behn prepared
this report to summarize and present the questions most frequently
posed to citiStat staff and to Mayor Martin O'Malley. The report explains how CitiStat should be viewed
as a management strategy rather than a management system. When viewed
as a management strategy, Dr. Behn argues, the program can be replicated
and customized to each mayor's individual needs and priorities.
A key insight is that there is no single, right approach
as to how to develop a successful management performance and
accountability structure. Success depends heavily on clear goals,
committed management, and persistent follow-up. InnovationManaging for Performance and Results
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