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Robert D. Behn Lecturer
Harvard University
John F. Kennedy School of Government
79 John F. Kennedy Street
Boston, MA 02138
(617) 495-9874
Email: redsox@ksg.harvard.edu
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| Title: "Performance Leadership: 11 Better Practices That Can Ratchet Up Performance
Description: In the report, Professor Behn moves away from the conventional tenet of public administration to "make the managers manage." Instead, he offers an approach that encompasses eleven "better practices" that he has observed in use by successful public managers over the years. This approach focuses not on individual attributes and virtues, but rather on activities or practices which can spur improvements in program performance. Managing for Performance and Results
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