Web 2.0 in Government

email shareprint

Web 2.0 in Government

Reinventing Saudi Arabia

Tuesday, November 3rd, 2009 - 16:18
David Osborne, of Reinventing Government fame, keynoted today's session at the Saudi conference on public administration.  He said there are two sets of reforms running in parallel across the globe today.  The first focuses on getting the basics right: a professional public service, rule of law, prosecuting corruption, a transparent budget and contracting system, etc.  A key to this appro
2 comments
M. L. Johnson

In my experience, "customer driven", is not an easy goal to define in Government nor is it an easy "value" instilled in the culture and it's DNA, even harder to have that DNA to outlive one agencies leadership cycle to make it to the next. Difficult but not impossible I feel.

Reading your blog today was refreshing. The 5 C's are seeds of thought for me to revisit implementations past of parts of Agencies that succeeded to some extents and withered in others.

Again from my perspective, for "it" to "take" now, better intentional strategic implementation planning including more and better use of informal leaders in an organization could stand a great chance of the DNA being instilled into the culture.

I am glad to hear and see that Peters and Osborne are still at it.

11/04/2009 - 22:35
John Kamensky

Yeah, the "customer" element can be difficult to translate in government programs, especially regulatory and law enforcement. The rule of thumb I learned was that just saying "the public" is the customer isn't a good answer, that you need to be able to look whoever is the intended customer in the eye when you deliver a government service.

11/05/2009 - 23:55
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

732 recommendations
Recommend this

Davenport: Make Better Decisions

Tuesday, October 27th, 2009 - 18:09
Noted business author Tom Davenport has an article, “Make Better Decisions,” in the November issue of Harvard Business Review .  He describes the prevalence, in the business world, of what he calls “decision-making disorder,” but this also has real applicability to government.
0 comments
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

721 recommendations
Recommend this

On-Line Town Halls

Monday, October 26th, 2009 - 18:26
This past summer the spectacle of unruly congressional town hall meetings on health care reform played across the media.
0 comments
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

576 recommendations
Recommend this

Governing by Suggestion Box

Tuesday, October 20th, 2009 - 20:49
The Obama Administration is stepping up its efforts to solicit ideas from employees.  In its first big effort, the SAVE Award (Securing Americans Value and Efficiency), the Office of Management and Budget encouraged employees to submit cost savings ideas.  As of the end of the 6-week long contest period, OMB said it had received 38,400 ideas.  They will spend a few weeks sorting through them and the “winner” will get to present his or her idea to the President s
0 comments
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

660 recommendations
Recommend this

Bottom-up Procurement Reform

Tuesday, October 13th, 2009 - 20:04
There has been flood of memos and guidance on procurement reform coming out of the White House and OMB in recent months.  But an open call for ideas was launched earlier this month via a collaborative project being undertaken by the General Service Administration, the National Academy of Public Administration, and a joint government/industry group called the American Council for Technology/Industry Advisory Council.
2 comments
David Coakley

I found some useful ideas collected thus far on the (twitter = @BetterBuyProj ) Website. The tool they're using to collect is extremely easy to use, which helps, and it's fun the have an opportunity to submit suggestions for the government that are clearly being read and evaluated. Hope to see more projects like this.

10/14/2009 - 15:49
Jack

What's up, I just started reading this blog - thanks for writing. Just wanted to let you know that it's not showing up correctly on the BlackBerry Browser (I have a Pearl). Anyway, I am now on the RSS feed on my home PC, so thanks!

01/03/2010 - 19:31
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

1163 recommendations
Recommend this

Priorities and Principles for Performance

Tuesday, October 6th, 2009 - 19:50
Chief Performance Officer Jeff Zients debuted before an audience of federal managers yesterday at the Excellence in Government Conference 2009, recapping what he has seen and learned during his “listening tour” of the government in his first 100 days in office.
0 comments
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

830 recommendations
Recommend this

Citizen Engagement: GSA Update

Friday, October 2nd, 2009 - 17:33
While there’s been little open discussion in recent days about the progress of President Obama’s Open Government Directive, the General Services Administration’s quarterly “Intergovernmental Solutions” newsletter has dedicated its latest issue to describing dozens of examples of how citizen engagement is increasing in government – federal, state, local, as well as other countries.  It is worth reading!
1 comments
Norman M. Macdonald

We seem to be heading in the right direction but there is one resource that has been overlooked: what was referred to during the reinventing government effort as the "back room networks". These are the ad hoc systems that exchange informally information between Federal Civil Servants and various collaborators within and outside the Federal Service to deal with problems they have in common.
A quiet offer to have them buy in would be a morale booster and a route to stop bureaucratic meddling.

10/05/2009 - 04:40
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

738 recommendations
Recommend this

New Transparency: Recovery.Gov

Wednesday, September 30th, 2009 - 20:10
There were lots of complaints that the initial Recovery.Gov website was not very helpful.  That’s changed.  The newly-refreshed website now has lots of new ways of finding and looking at information that is due to pour in next month when the first quarterly reports are due from about 90,000 sources. Government Executive’s NextGov reporter, Aliya Sternstein provides a good review:
0 comments
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

946 recommendations
Recommend this

Ask Employees How to Fix It

Thursday, September 17th, 2009 - 19:02
Optimists believe that two data points constitute a trend.  So here’s a trend.  Ask employees why things don’t work and how to fix them!
View all 4 comments
DFW

who cares

09/18/2009 - 08:16
John Kamensky

Guess you just have to work in the government or receive a government service to care!

09/18/2009 - 12:37
jennifer Grivins

Can I use your http://bizgov.files.wordpress.com/2009/09/light-bulb.jpg
on a district wide handout to calculate the energy cost of lighting our rooms?

02/16/2010 - 20:14
John Kamensky

I found the graphic on another ".org" blog site, so we do not have proprietary rights to it. I was unable to find the primary owner of the graphic. If you are uncomfortable using it, you might try looking for a similar graphic from a ClipArt website.

02/17/2010 - 03:48
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

883 recommendations
Recommend this

Using Crowdsourcing in Government

Wednesday, September 16th, 2009 - 16:24
For years, democracy advocates have promoted the notion of engaging citizens in their government.  There are different ways of doing this (public hearings, debates, dialogue panels, etc), and at different points in the policy cycle (proposing, debating, implementing, reviewing, etc.).
0 comments
The content of this field is kept private and will not be shown publicly.

Your comment will appear after administrative review.

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

577 recommendations
Recommend this