Eric Zeemering is an Assistant Professor of Public Policy at the University of Maryland, Baltimore County (UMBC). His research and teaching interests focus on public management, intergovernmental relations, and urban policy. He has conducted research on the adoption, oversight, and termination of municipal shared service agreements, publishing research in journals including The American Review of Public Administration, Public Administration Review, and State and Local Government Review. He also studies the implementation of sustainability plans in city government. Dr.

Chad is a graduate student at the University of Maryland School of Public Policy. Prior to beginning his graduate studies, Chad worked as a consultant for the Academic Health Care Practice of the executive search firm Korn/Ferry International. Chad assisted academic medical centers and health systems throughout the United States with identifying and fulfilling strategic leadership needs.

Jack A. Meyer holds a joint appointment as Professor of the Practice in the Maryland School of Public Policy and the School of Public Health. He teaches graduate courses on health policy, which include a course on health care quality and safety issues. Meyer is also a principal with Health Management Associates in the Washington, D.C. office, conducting health care research, policy analysis and strategic planning for clients. He also works with grant-making foundations, health industry leaders, and state and federal agencies.

P. K. Kannan is the Ralph J. Tyser Professor of Marketing Science at the Robert H. Smith School of Business at the University of Maryland, and is also the Chair of the Department of Marketing. He was the Director for the Center of Excellence in Service until December 2009. His current research stream focuses on new product/service development, design, bundling and pricing digital products and product lines, online attribution modeling, e-service, and customer relationship management (CRM) and customer loyalty.

Ai-Mei Chang is a Professor of Systems Management at the University of Maryland, University College, where she teaches graduate level courses in Information Technology Foundations, Infrastructures, and Security, eBusiness, and Project Management. She received her Bachelor of Science degrees in Computer Science and Mathematics and her PhD in Management Information Systems from Purdue University in West Lafayette, Indiana.

Donald F. Kettl is Dean of the School of Public Policy and a nonresident senior fellow at the Brookings Institution. Prior to his appointment, he was the Robert A. Fox Leadership Professor at the University of Pennsylvania and Professor of Political Science.