State and local

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State and local

Life after Civil Service Reform: The Texas, Georgia, and Florida Experiences

Monday, January 1st, 2001 - 14:00
Author(s): 
As with the federal government, states and local governments are examining alternatives to the traditional civil service system. This report examines civil service reform programs in Texas, Georgia, and Florida. Human Capital Management

Creating a Culture of Innovation:10 Lessons from America's Best Run City

Monday, January 1st, 2001 - 14:00
This report explores how managers create a culture of innovation through a comprehensive case study of Phoenix, Arizona, which has been consistently recognized as the best run city in America. Through interviews with Phoenix’s mayor and department heads in city government, themes are developed on creating a culture of change, encouraging responsible risk-taking, and undertaking public entrepreneurship. The study also provides recommendations for other managers who are focused on change and innovation within their organization. Innovation

The Use of the Internet in Government Service Delivery

Monday, January 1st, 2001 - 14:00
This report examines the use of e-commerce and the Internet in government service delivery and communications. A national study was conducted that included a content analysis of the best federal, state, and local websites. The study describes and compares the ways in which government agencies are using the Web to improve the delivery of services. Technology and E-Government

Using Performance Data for Accountability: The New York City Police Department's CompStat Model of Police Management

Monday, January 1st, 2001 - 14:00
Author(s): 
This report examines the New York City Police Department’s innovative model of police management known as COMPSTAT. The study identifies the management practices that are associated with COMPSTAT and documents the process of dissemination and adoption of COMPSTAT by other police departments across the nation. Managing for Performance and Results

Commerce Comes to Government on the Desktop: E-Commerce Applications in the Public Sector

Monday, January 1st, 2001 - 14:00
Author(s): 
This report examines electronic commerce and other World Wide Web technologies currently available in the private and public sector. The study provides insights into how government can enhance its delivery of services online. The report aims to spark creativity and innovation in the use of technology in the public sector, and to leverage private sector uses of technology in the public sector. Technology and E-Government

Internet Voting: Bringing Elections to the Desktop

Monday, January 1st, 2001 - 14:00
Author(s): 
This report explores the benefits, detriments, and legal issues of Internet voting. The study empirically examines the first U.S. poltical election to include internet voting (the Arizona Democratic presidential primary, March 2000). Technology and E-Government

Privacy Strategies for Electronic Government

Monday, January 1st, 2001 - 14:00
This report provides a framework for understanding the implications of privacy and security in the public domain, the challenges of increasing use of the Internet to deliver government services and information, and the connections and lessons that can be learned from the private sector privacy and security issues and experiences. Technology and E-Government

State Web Portals: Delivering and Financing E-Service

Monday, January 1st, 2001 - 14:00
This report investigates how state governments can add value to their web portals by including relevant content and services, and by strategically positioning their websites. The study characterizes state government portals and investigates current and future plans for electronic service delivery via the World Wide Web. Technology and E-Government

State Government E-Procurement in the Information Age: Issues, Practices, and Trends

Monday, January 1st, 2001 - 14:00
Author(s): 
This report seeks to understand how Information Technology (IT) contributes to the effectiveness of state procurement management and to increase knowledge to improve future applications of IT in state and local government procurement management systems. Technology and E-Government

Religious Organizations, Anti-Poverty Relief, and Charitable Choice: A Feasibility Study of Faith-Based Welfare Reform in Mississippi

Monday, January 1st, 2001 - 14:00
Using several different research methodologies, this report examines the feasibility of church-based welfare reform. The study compares church programs with government assistance in the delivery of welfare services. The results address the viability of improving government services and the impact that welfare reform has on social inequality within families, religious congregations, and local communities. Innovation